Desktop Support Specialist

Job Title

Desktop Support Specialist – Wakefield, MA (onsite, 5 days a week)

Within the first 90 days, you will learn about our business, systems, procedures, and corporate staff by shadowing the IT Technology Manager.

By the end of the first 6 months, you will work independently and develop a working relationship with users at all technical ability levels and IT staff (local and off‑site).

• Second‑tier support to end users, ranging from support staff to the Chairman, in a Windows
  11 and Office
  365 environment, using MSTeams.
• Maintain multiple Windows Server machines, WAN/LAN systems, printers, and security‑related patches, and become the point person for any facility‑related requests.
• Document IT procedures and maintain related documentation.

Travel (less than 10%) to other TMHCC locations (Salem, NH and Chappaqua, NY) will be required.

• Associate degree in computer science or related field, or equivalent education/experience.
• Up to two years of progressive professional desktop support experience in an office environment.
• Excellent analytical, critical‑thinking, organizational, and communication skills.
• Strong proficiency in Office
  365.
• CompTIA A+Certification, ITILFoundation Certification, or Microsoft Certified Systems Administrator (MCSA) for Windows
  11 or later is a plus.

• Competitive salary and comprehensive benefits package.
• Medical, vision, and dental coverage (eligible from day one).
• Basic life and disability insurance; 401(k) plan with 6% company match.
• 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off.
• Paid parental leave.
• Wellness program including mental health services and Headspace subscription.
• Student loan matching program.
• Employee discount program.

The pay range for this position is $28.08 – $38.60 per hour, which includes geographic adjustments where applicable.

All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

We are an equal‑opportunity employer and are committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.