Auto Damage Appraiser Senior - Westborough Territory

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include:

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved:
  Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that is diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s Best Places to Work every year since 2009!

Working independently inspects and prepares estimates for repair of 1st and 3rd party auto physical damage claims both in the field and at drive-in locations. Appraisal assignments will be of moderate to high complexity, inclusive of non-drivable, non-repairable vehicles and heavy equipment. Appraisers will prepare total loss evaluations, considering vehicle condition and research into market values. Collaborates with team to provide coverage and facilitate the timely completion of appraisals in keeping with customer experience and department expectations.

Subject matter expert for claim team on repair disputes, repair facility charges and potential fraud. Mentors new appraisers, provides on-site Branch Claim Office guidance for claim staff and assists with the onboarding of new Claim employees.

• Completes a thorough inspection of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines with a high degree of accuracy.
• Negotiates completed appraisals with repair facilities to obtain agreed repair cost.
• Inspect and authorize supplement repairs as necessary to ensure quality service and thorough repair of vehicle damage.
• Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.
• Prepares accurate and timely estimates for the repair of vehicle damage. Estimates should include photographic/video documentation of the vehicle including the subject damage and any prior damage.
• Effectively manages work assignments, including the scheduling of appointments with customers and repair facilities, ensuring that estimates are prepared timely, following vehicle inspection.
• Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.
• Provides the highest level of service and value to the customer, including flexibility in scheduling of appointments, returning telephone/email/text message inquiries timely and professionally.
• Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.
• Maintain strong intradepartmental collaborative/working relationships, professional and timely communication and responsiveness, with a focus on teamwork.
• Act as a subject matter expert for claim professionals on repair time frames, delays and reasonable repair facility charges.
• Spends time within BCO to provide appraiser presence, develop & build relationships.
• Work with repair/towing facility to secure advance charges for non-repairable vehicles, completing vehicle pick-up request and notifying the relevant parties of the vehicles status.
• Demonstrate flexibility in regional assignments, assists with overflow and volume fluctuations in adjacent…