Window & Door Repair Technician

Window & Door Repair Technician

JELD-WEN is currently seeking a Window & Door Repair Technician to join our growing team. As a Window and Door Field Service Technician at JELD-WEN, you will be a key member of the Site Service & Warranty team. You will be responsible for performing service work on various products, and accurately inspect JELD-WEN window and door products to find root cause of the service issue.

You will report directly to the Field Services Manager. This is a remote role, and applicants must reside in the Wakefield, MA area.

Principle

Duties & Responsibilities:

• Complete daily assigned warranty field service tasks, while taking quality photos and producing accurate and complete reporting of product and construction issues.
• Maintain tools and service vehicle in proper and safe working order.
• Operate a company service vehicle in a safe and considerate manner.
• Become familiar with all JELD-WEN products in your coverage region.
• Follow JELD-WEN policies and procedures while operating safely, professionally, and efficiently.

Knowledge, Skills, & Abilities:

• Weekly travel with some overnight and overtime is a requirement in this position, along with flexible working hours.
• High School Diploma or HSED.
• Must have a valid driver's license as well as a clean driving record.
• 5 years field service technician experience (or experience in the same or similar industry is a plus.)
• Must have carpentry skills, be able to use hand and power tools and measuring devices.
• The ability to lift 50-75 lbs., climb, lift, pull; and safely perform tasks on a ladder, scaffolding, or other raised devices.
• Knowledge of window and door installation and repair practices.
• Previous experience in construction or similar environment is preferred.
• Be dependable, self-motivated, have the ability to problem solve and contribute to building a positive team environment.
• Strong customer service skills, excellent communication, and organizational skills.