Trainee Domestic Appliance Engineer

Overview

NAC is looking for enthusiastic, keen-to-learn individuals over 21 years of age who possess a full driving licence to join as Trainee Domestic Appliance Engineers. As a trainee domestic appliance engineer you will be trained to diagnose and repair faults to a wide range of multi‑brand domestic appliances as a City & Guilds accredited engineer.

• Washing Machines
• Dishwashers
• Tumble Dryers

• Carry out field‑based repairs to domestic appliances installed at customer premises, in line with NAC’s high standards.
• Diagnose faults through testing of components and perform repairs on washing machines, dryers, dishwashers, cookers and refrigeration units.
• Travel between 5–10 customers per day within the postcode areas assigned.
• Maintain diary management, support triage of customer complaints, manage appointments and accurately record field diagnostics and inventory.
• Demonstrate professional and courteous interpersonal skills with customers at all times.

Week 1 – Initial Induction:
Full induction with a senior engineer at our Wakefield training centre.

Week 2 & 3 – City & Guilds Accredited Foundation Training:
Basic training on appliance types, components, fault‑finding and testing.

Weeks 4–7 – Field Based Training:
Hands‑on experience under supervision, use of job management system, and refined interpersonal skills through daily customer interactions.

Week 8 – Final Assessments and Sign‑Off:
Formal completion at Wakefield HQ, followed by issuance of company van and equipment.

Week 9 – Independent Deployment:
Begin work as a Trainee Domestic Appliance Engineer in your own area with a reduced allocation of 5 jobs per day, supported remotely by a mentor engineer.

Post‑training the role includes periodic review sessions, further training courses and package re‑assessment.

• Strong problem‑solving skills.
• Responsible attitude to health and safety.
• Excellent communication skills for interacting with customers.
• Capability to work quickly and under pressure.
• Ability to work independently, without supervision.
• Proficiency in completing records and reports.
• Comfortable using a laptop or tablet for diagnostic and report work.
• Willingness to upskill and demonstrate competence in related areas.

NAC is a fast‑growing, highly regarded business within the white goods environment, providing thousands of repairs nationwide every month. Employees work alongside both office‑based staff and field service engineers in a fast‑paced, rewarding environment.

• Start salary of £25,775 with the aim of reaching £28,000–£30,000 within one year and £35,000+ within two years.
• Fully expensed, branded company van with private use allowed.
• Mobile phone and tablet or laptop.
• Fully branded uniform.
• Full tooling and specialist equipment.
• 28 days annual leave including bank holidays, rising to 30 days with service.
• Full support and regular incentives and rewards for good performance and customer reviews (e.g. £100 Amazon or Miller & Carter vouchers).
• Nuffield Health gym membership.

• Full driving licence with no more than 6 points.
• Over 21 years of age.