Embedded Caris Operations Manager - Maryland

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

• Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression
• Review and verify test orders and documentation; resolve discrepancies proactively
• Coordinate with providers, clinic staff, pathology teams, and internal teams
• Monitor case status and implement corrective actions
• Maintain a primary focus on case management excellence across the full lifecycle
• Proactively resolve issues impacting case quality, turnaround time, or provider experience
• Maintain working knowledge of products, services, and platforms
• Submit required reports and documentation accurately and on time
• Serve as a primary operational partner and point of contact for providers
• Provide guidance on ordering processes, EMR workflows, and documentation
• Establish and maintain proactive, ongoing communication with providers and care teams
• Provide education on products, tools, clinical applications, appropriate patient selection, and testing indications
• Support training and onboarding of new and existing staff on workflows, systems, and procedures
• Assist providers with ordering processes and general understanding of reports within approved scope
• Reinforce standardized workflows and best practices to improve case quality and turnaround time
• Coordinate documentation management and report distribution
• Support billing-related inquiries through internal coordination
• Maintain tracking of case activity and operational metrics
• Ensure seamless coordination across all workflow touchpoints to minimize disruption
• Execute responsibilities in alignment with policies, SOPs, and regulations
• Maintain audit-ready documentation
• Identify and elevate risks impacting case integrity, turnaround time, provider experience, or patient care
• Participate in training and improvement initiatives.
• Accurately document all case activity and stakeholder interactions in CRM and internal systems
• Maintain regular communication with internal teams to share case trends, challenges, and improvement opportunities
• Share operational insights and best practices to improve execution and consistency
• Drive improvements in turnaround time, documentation completeness, and case quality
• Identify workflow inefficiencies and implement improvements
• Contribute to operational consistency and performance optimization across teams
• Additional Responsibilities (As Aligned with Program Scope)
• Support consent and documentation processes
• Assist with special case requirements
• Participate in meetings and training
• Maintain accountability for company tools, systems, and equipment

• This role is intentionally designed to be adaptable to the unique culture, expectations, and operational environment of each client site. While core responsibilities, compliance requirements, and scope-of-practice guardrails remain consistent, select elements of the Clinical Operational Specialist role may be customized to ensure optimal fit, effectiveness, and value realization.
• Customization is governed through a structured, documented process and approved by Caris leadership to protect regulatory integrity and operational consistency.
• Customizable Elements (Within Approved Guardrails)
• Site Culture & Care Model Alignment
• Adaptation of communication style, on-site…