Confirmation Specialist

Overview

One Goal, One Passion - Growth is Everything at Window Nation. Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we are committed to finding and keeping the best employees possible. We want you to be your authentic self, to love what you do, and to grow with us professionally and personally.

We know that we all grow together at Window Nation.

• Calling customers to confirm appointment dates, times, and details
• Reviewing and updating customer and appointment details to ensure data accuracy and eligibility requirements
• Communicating clearly about reschedules, cancellations, or changes
• Updating and documenting call outcomes accurately in company systems and databases
• Partnering with sales and scheduling teams to share updates with customers and finalize appointments, while keeping calendars accurate
• Answering questions and resolving basic scheduling issues
• Delivering a courteous, professional, and positive customer experience on every call

• High school diploma, GED, or equivalent
• 6+ months of experience in a call center, customer service, sales support, or similar customer-facing role

• Clear and professional phone communication
• Strong attention to detail and accuracy in data entry and documentation across multiple systems
• Ability to multitask in a fast-paced environment
• Comfort using computers and Microsoft Office tools
• Good judgment and the ability to work independently
• A positive, team-focused attitude

• 3 days per week (Monday-Friday) from 8:00 am - 7:00 pm
• 1 day per week (Monday-Friday) from 12:00 pm - 9:00 pm
• Saturday schedule from 11:00 am - 8:00 pm

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.