Customer Service Representative

Customer Service Representative

We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.

Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities

Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service

Present a professional, confident and enthusiastic image to develop trusting relationships with all customers

Provide high levels of customer account management by properly setting up and maintaining account information and data

Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities

Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing

Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies

May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

Medical, dental, and vision (eligibility after just 30 days of employment)

Paid time off that increases with tenure

A 401(k) with company match and immediate vesting

A new employee training program and many opportunities for continued learning and career development

Disability and life insurance

Employee recognition program

Generous tuition assistance program

Propane discounts

$17.40 -$21.80 Per hour (dependent on experience) This position may be eligible for overtime pay based on business needs.

Minimum of 3 years of experience in a customer service role

Minimum of a High School diploma or GED preferred

Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports

Ability to multi-task and prioritize assignments in a team environment