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Client Relationship Manager
Job in
Waldorf, Charles County, Maryland, 20602, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, CRM Systems & Management, Customer Service Rep -
Business
Client Relationship Management, Customer Success Management, CRM Systems & Management
Job Description & How to Apply Below
- Serve as the primary contact for a portfolio of clients
- Address client requests and inquiries in a timely and effective manner
- Negotiate client agreements to maximize value for LINQ
- Review monthly client invoices for accuracy
- Develop professional relationships with clients, stakeholders, leadership and team members
- Monitor client account health regularly
- Collaborate across departments to meet and exceed client needs and expectations
- Run ad-hoc reports at client request
- Educate clients about new services and features
- Drive KPI performance through documented interactions, successful NPS scores and high retention rates
- Assist the Account Success Manager with onboarding tasks
- Perform other assigned duties
- Bachelor’s degree in Business Management preferred or equivalent experience
- 1 year of experience in a client service, account management or related position
- Ability to work independently and as part of a team
- Willingness to learn new systems and applications
- Excellent written and verbal communication skills
- Strong negotiation skills and ability to develop solutions meeting client and LINQ needs
- Ability to proactively identify areas of improvement and act with urgency
- Ability to multitask, work with multiple team members and manage deadlines
- High-quality organizational skills and strong attention to detail
- Familiarity with CRM or Salesforce
- Reliability and self-accountability in completing tasks, projects and deadlines
- Entrepreneurial spirit and ability to take initiative
- Robust internet connection for team and client calls
- Ability to travel up to 20% for conferences, client meetings and events
Demonstrates strong client relationship management and negotiation skills, with a focus on maximizing client value and satisfaction. Proficient in utilizing CRM systems to monitor account health and drive performance metrics.
Highest-signal resume keywords- Client Relationship Management
- Negotiation Skills
- CRM Familiarity
- Organizational Skills
- Communication Skills
- Client Service
- Account Management
- KPI Performance Tracking
- Report Generation
- Invoice Review
- Attention to Detail
- Team Collaboration
- Proactive Problem Solving
- Multitasking
- Initiative
- Business Management
- Client Onboarding
- NPS Scores
- Retention Rates
- Stakeholder Engagement
- Salesforce
- CRM Systems
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