Customer Service Representative

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

Leggett & Platt’s inventive heritage and leadership span more than 130 years. Leggett & Platt has divisions that design, manufacture, and sell a variety of products for all areas of life. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo components industries.

Leggett & Platt has been the driving force in bedding components technology since inventing the bedspring in 1885. Now, we own more mattress industry patents than anyone in the world.

Springs, foam, adjustable beds, machinery – our Bedding businesses design, produce, and supply innovative sleep solutions that help you rest comfortably.

The Customer Service Representative interacts directly with customer via telephone and e-mail regarding orders or credit requests for products and services. Will perform clerical and accounting duties of intermediate difficulty requiring analysis, accuracy and use of judgement. Will be responsible for investigations of customer complaints and problems. This position significantly impacts the company’s ability to be competitive in the areas of sales, quality, delivery, cost and growth.

Must be at least 18 years of age to perform this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Responds to customer requests and questions regarding service, product, and account information and resolves customer complaints through analysis and follow-up.
• Develop processes and procedures for obtaining timely and accurate customer feedback.
• Manage the flow of shipping tickets; including copying and sending to the appropriate parties
• Communicates orders with production control and the warehouse to help insure timely and accurate delivery, and follow up on orders shipped if requested by customer or sales force, including back orders
• Corresponds with sales, manufacturing and quality regarding issues with received customer complaints, inquiries, orders and concerns
• Act as back-up to production control clerk and cross training as required, to stay current.
• Participate and encourage participation in the Continuous Significant Improvement Quality Process.
• Maintain professional and technical knowledge by attending educational workshops; bench-marking professional standards; reviewing professional publications and establishing personal networks
• Monitor all internal systems for accuracy and compliance while insuring the disciplines necessary to achieve Company goals, strategic plans and expectations
• Requires integrity, independent action, originality, evaluation and judgment
• Maintain the highest level of confidentiality regarding sensitive information and/or records
• Other duties as assigned

• Certificate or A.A. from college or technical school

• 1-2 years business to business (B2B) customer service experience or training, or equivalent combination of education and experience

• Attendance/Punctuality
  - Is consistently at work and on time.
• Quality
  - Demonstrates accuracy and thoroughness; maintains a clean and organized work environment.
• Quantity
  - Meets productivity standards;
  Complete…