Relationship Banker - Charles County Plaza Financial Center

Job Overview

Bank of America is looking for a Customer Engagement Associate to assist clients in the lobby by educating and guiding them through self‑service banking options, such as mobile banking, online banking, and ATMs. The role requires accurate cash handling, building strong client relationships, and ensuring a positive client experience.

• Accurately and efficiently process cash transactions for clients.
• Engage clients in deep conversations to understand their financial and life priorities.
• Connect clients to solutions that meet their financial goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

• Enthusiastic and highly motivated self‑starter with a strong work ethic and focus on results.
• Ability to collaborate effectively and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence in identifying solutions for clients based on their needs.
• Strong communication skills and comfort engaging all clients.
• Capacity to learn and adapt to new information and technology platforms.
• Confidence in educating clients on simple banking transactions through self‑service technologies (ATM, online banking, mobile banking).
• Strong critical thinking and problem‑solving skills.
• Adherence to established processes, guidelines, laws, and regulations.
• Efficient time and capacity management.
• Ability to work weekends and/or extended hours, including being scheduled at any financial center location within a reasonable distance.

• Experience in financial services and knowledge of industry products and solutions.
• 1 year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• 6 months of cash handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree (business management, administration, or finance).

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America). Hours per week: 40.

Hourly pay: $25.00 – $26.77, based on experience, education, and skill set.

The role includes a base salary and is not incentive eligible.

The position is benefits eligible.

For additional details, please visit the Bank of America pay transparency page.