Regulatory Business Control Manager

• Provide regulatory support and internal control discipline for lending products, primarily mortgage lending products
• Provide regulatory expertise and guidance on regulations including the Equal Credit Opportunity Act and Fair Housing Act
• Lead and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
• Monitor and influence the control environment to drive adherence to regulatory requirements and enterprise standards
• Provide regulatory direction and subject matter expertise, including assessments, impact analysis, and implementation of regulation and policy changes
• Engage in process change initiatives to ensure compliant outcomes and sustainable controls
• Analyze compliance testing, monitoring reports, and other testing results to identify root causes and escalaterevalidation
• Interface with Global Compliance and Operational Risk and Legal partners on regulatory topics
• Identify issues and control improvements for remediation
• Perform compliance assessments against regulatory requirements and enterprise policies
• Coordinate with partners and stakeholders for end-to-end process engagement
• Provide audit and exam support
• Lead assessment of risk and control environment design and effectiveness
• Perform monitoring and testing of controls
• Lead implementation of optimized controls and enhanced Quality Assurance practices
• Manage performance and productivity of team members conducting quality inspection reviews
• Ensure timely execution of QA activities, case management, and results reporting
• Manage and review front-line unit responses for regulatory exams, internal audits, and monitoring reviews
• Ensure data accuracy and capture information for inspection metrics and dashboard reporting

• Minimum of 5 years of relevant work experience
• Working knowledge of lending regulations and lending processes
• Ability to read and understand complex matters, anticipate risks, and summarize key information
• Strategic thinking and tactical execution skills
• High attention to detail and strong organizational skills
• Ability to influence horizontally and vertically across the organization and diverse audiences
• Strong written and verbal communication skills
• Excellent anticipation, problem-solving, and follow-up skills
• Dependability and sense of urgency
• Ability to interact with people at all organizational levels
• Ability to work under pressure, adapt to unexpected events, prioritize, and multitask in a deadline-driven environment
• Ability to work in a fast-paced and complex environment
• Ability to handle sensitive data and maintain confidentiality
• Ability to identify and mitigate risks
• Strong relationship management and interpersonal skills
• Desired: 8+ years of risk management or business control experience
• Desired:
  Mortgage lending regulation expertise, specifically Equal Credit Opportunity Act and Fair Housing Act
• Desired:
  Process improvement, Six Sigma, and/or data analysis experience
• Desired:
  Complex analysis and independent solution formulation
• Desired:
  Root cause analysis experience
• Desired:
  Experience working with internal and external auditors

Demonstrates expertise in regulatory compliance and internal control for mortgage lending products, with a strong focus on the Equal Credit Opportunity Act and Fair Housing Act. Capable of leading process improvements and ensuring adherence to regulatory requirements while managing team performance and productivity.

• Regulatory Compliance Expertise
• Mortgage Lending Regulation
• Risk Management Experience
• Process Improvement
• Strong Communication Skills

• Regulatory Support
• Compliance Assessments
• Root Cause Analysis
• Data Analysis
• Quality Assurance
• Operational Excellence
• Control Environment Monitoring
• Lending Regulations Knowledge
• Impact Analysis
• Audit Support

• Strategic Thinking
• Organizational Skills
• Problem-Solving
• Relationship Management
• Dependability

• Equal Credit Opportunity Act
• Fair Housing Act
• Internal Control Discipline
• Compliance Testing
• Process Change Initiatives
• Performance Management
• Sensitive Data Handling
• Stakeholder Engagement
• Multitasking
• Deadline-Driven Environment