General Manager - Grand Wailea, Waldorf Astoria Resort

Job Number: HOT0

CBPA Work Locations

Grand Wailea Resort 3850 Wailea Alanui Drive Wailea 96753

Grand Wailea, A Waldorf Astoria Resort, is seeking a hands‑on General Manager to lead one of Maui’s most iconic luxury resorts. This role oversees all operations, drives revenue, develops high‑performing teams, and ensures an exceptional guest experience. The ideal leader thrives in a complex, high‑volume environment, managing multiple revenue centers while collaborating closely with an active ownership group. This is a unique opportunity to shape the future of a world‑class resort and make a lasting impact on its team, guests, and the Maui community.

Nestled on the sun‑kissed shores of Wailea, Maui, Grand Wailea, A Waldorf Astoria Resort offers an unparalleled luxury beachfront experience. This expansive resort blends Hawaiian culture, lush landscapes, and world‑class amenities to create a destination that delights every guest. From spacious guest rooms and suites with stunning ocean or tropical views to the award‑winning Kilolani Spa, Grand Wailea is designed for both relaxation and adventure.

Guests can enjoy one of Maui’s most elaborate pool complexes, exceptional dining including Nobu and Humuhumunukunukuāpuaʻa, and a variety of activities for families and couples alike. With dedicated concierge services, vibrant wellness offerings, and immersive cultural experiences, the resort embodies the perfect balance of escapism and elegance. Whether visiting for a romantic getaway, family vacation, or special event, Grand Wailea offers a memorable Maui experience that celebrates the island’s natural beauty and rich heritage.

A General Manager is responsible for managing daily hotel operations and providing overall leadership to deliver outstanding guest service and financial profitability.

• Lead, direct and manage all hotel operations including budgeting, forecasting, strategic planning, service initiatives, balanced scorecard performance, policy compliance, sales and marketing initiatives, and leading the executive team.
• Ensure guest and team member satisfaction.
• Manage team performance, including supervision, development, scheduling, counseling, evaluations, and recognition.
• Recruit, interview and train team members.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements.
• Identify and correct operational performance, productivity and efficiency gaps.
• Serve as primary liaison with hotel owners and corporate entities.

• Minimum of 3 years of experience as a Hotel General Manager in a full‑service hotel with annual revenues of at least $75M.
• Proven ability to lead, develop, and retain high‑performing teams, creating operational stability and strong employee engagement.
• Experience operating complex, high‑volume (“big box”) hotel environments with multiple revenue streams; luxury experience is a plus but not required.
• Demonstrated creativity and commercial acumen across varied revenue centers, with the ability to manage operational nuances and drive performance.
• Hands‑on leadership style with experience managing lean teams; highly visible and engaged with both leadership teams and guests.
• Proven success working collaboratively with an active and involved ownership group.

• Proven track record in driving revenue growth and accelerating business pace, ideally with a strong background in sales or commercial leadership.
• Demonstrated success in luxury hospitality.
• Experience managing unionized hotel operations.
• Hilton brand expertise.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Our team members stay true to our Vision, Mission, and Values. We value hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency with discipline.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Leaders in industry and community.
• Teamwork – Team players in everything we do.
• Ownership – Own our actions and decisions.
• Now – Operate with…