Bell Attendant - Waldorf Astoria Ras Al Khaimah

Bell Attendant – Waldorf Astoria Ras Al Khaimah

Job Number:

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

• Transfer and store guest luggage, escort arriving and departing guests to their rooms, and acquaint guests with room features.
• Retrieve guest items from cars, buses, vans and carts; grasp, lift, carry and/or load luggage onto a bell cart and transport items throughout the hotel.
• Navigate the trolley through public areas, guest room corridors and elevators.
• Listen and respond to guest inquiries using a clear speaking voice, providing accurate information on outlet hours, directions, and hotel services.
• Organize and store luggage in the storage room as needed.
• Greet customers immediately with a friendly welcome; remain calm and attentive, especially during emergencies.
• Clean and polish buggies, luggage trolleys and other equipment used in the department.
• Answer guest queries and refer them to appropriate contact points.
• Ensure a speedy resolution to any problems that may arise on shift.
• Read and match luggage tags, write claim tickets, detach portion to give to guest.
• When holding a valid UAE driver’s license, assist with guest transportation by driving the hotel’s limousine with prior approval.

• Ability to understand and follow written and/or verbal instructions.
• Strong customer service skills, including patience, tact and diplomacy when dealing with internal and external customers.
• Proficiency in reading English sufficient for locating information on luggage tags and claim tickets.
• Physical ability to grip, lift and/or carry, or otherwise move packages, boxes and luggage up to 50 lbs continuously throughout the shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Previous experience as a bell person and within a hotel.

Full‑time

Brand:
Waldorf Astoria Hotels & Resorts

Department:
Guest Services, Operations, and Front Office

EEO/AA/Disabled/Veterans