Assistant Director of Front Office - Grand Wailea Resort

Assistant Director of Front Office – Grand Wailea, a Waldorf Astoria Resort

Job Number: HOT0

CBP5

Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea 96753

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Assistant Director of Front Office to join the Front Office team! Located on 40 acres of lush tropical gardens, this Forbes Recommended property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets. This includes 6 restaurants, 2 bars, a cafe, and in-room dining.

In this role, you will play a vital role in assisting in the direction and administration of all Front Office operations.

• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check‑in/check‑out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in‑house guests.
• Initiate and implement marketing up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview and train team members.

We look for demonstration of Hilton Values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline (Now).

We also look for demonstration of the following key attributes:
Quality, Productivity, Customer Focus.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount.
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment.

Salary Range: $90,000 - $95,000 based on applicable experience.

Full‑time

Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office