Spa Concierge; Part-Time - Grand Wailea, Waldorf Astoria Resort

Overview

Spa Concierge (Part-Time) - Grand Wailea, A Waldorf Astoria Resort (HOT0

CCE9)

Location:

Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea 96753. The Waldorf Astoria Resort in Maui is seeking a Spa Concierge to join the Spa Team.

Property details:
Forbes 4-Star, AAA 4-Diamond, with 780 rooms, 100,000 square feet of banquet space and 7 food and beverage outlets (including 3 restaurants, 3 bars, a cafe, and in-room dining).

• Classification: Part-Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays
• Pay Rate: The hourly rate is $25.06 per hour and is based on applicable and specialized experience and location

• Provide information, recommendations and booking services for guest inquiries, including directions, hours of operations, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
• Process and deliver messages for guests
• Retrieve mail, small packages and facsimiles for guests as requested
• Arrange and confirm recreational, business and dining activities inside and outside the hotel for guests
• Respond to special requests for services (e.g., dentists, doctors, childcare, florists)
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Register VIP guests, as needed
• Promote company marketing programs and distribute printed materials, as needed

Hilton seeks leadership and customer-focused team members who demonstrate core values and attributes to deliver exceptional guest experiences. Values include:

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leading in the industry and communities
• Teamwork – being team players
• Ownership – owning actions and decisions
• Now – operating with urgency and discipline

Key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is a leading global hospitality company with a tradition of providing exceptional guest experiences. Our vision is to fill the earth with the light and warmth of hospitality, uniting Team Members to create remarkable experiences worldwide.

Hilton supports the mental and physical wellbeing of Team Members with programs and benefits such as:

• Daily Pay access
• Medical insurance coverage for you and your family
• Employee Assistance Program for mental health resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Note: Available benefits may vary by property terms and the terms of any applicable collective bargaining agreement.

• Schedule: Part-time
• Brand: Waldorf Astoria Hotels & Resorts
• Job role: Guest Services, Operations, and Front Office