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Tier 1 Service Desk Analyst - User Support & Access
Job in
Waldorf, Charles County, Maryland, 20602, USA
Listed on 2026-07-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Jobtailor is seeking a skilled IT Help Desk Specialist in Maryland to provide Tier 1 support across WDP environments. You will log and track tickets, assist with account access and password resets, and offer guidance on system navigation.
The role involves onboarding new users and maintaining accurate ticket records. The ideal candidate holds a DoD 8570 baseline certification, a relevant degree, and 2–4 years of enterprise service desk experience.
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