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Senior xService Desk Ticket Lead
Job in
Waldorf, Charles County, Maryland, 20602, USA
Listed on 2026-07-17
Listing for:
MISSION FIRST INC
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
MISSION FIRST INC in Maryland is seeking an experienced Service Desk professional to join a 24x7 operation. You will manage dedicated ticket queues, prioritize work, and assign issues to technical resources to ensure timely resolution and SLA compliance.
The role requires strong communication, time management, and the ability to operate independently in a dynamic environment; experience with ITSM tools (Remedy, Service Now, Service Manager) and a customer-focused mindset are essential.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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