Senior Helpdesk Specialist — Tier 2/Support
Job in
Waldorf, Charles County, Maryland, 20602, USA
Listed on 2026-07-19
Listing for:
Nakupuna Companies
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Nakupuna Companies is seeking a Helpdesk Support Specialist III to provide advanced technical support and resolve complex IT issues. This role serves as Tier 2/3 support and handles escalated tickets from Tier 1 within a structured incident process.
The ideal candidate will have a Bachelor’s degree in IT or related field, 5+ years of technical support experience, 2+ years in Tier 2/3, and relevant certifications such as Security+ CE. A TS/SCI with CI Poly clearance and U.S.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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