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Help Desk Manager: Lead Tech Support & Team
Job in
Waldorf, Charles County, Maryland, 20602, USA
Listed on 2026-08-28
Listing for:
Frey Consulting Group
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, IT Support
Job Description & How to Apply Below
Arc Human Capital, LLC on behalf of a Maryland-based MSP is seeking a Help Desk Manager to lead the Help Desk operations across multiple client accounts, balancing hands-on leadership with active technical oversight.
You will manage a team of Help Desk Technicians, target SLA compliance, develop training, and drive continuous improvement while coordinating with vendors and stakeholders; travel within Maryland is required.
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