Logistics Coordinator; International Shipping & Customer Service

Logistics Coordinator (International Shipping & Customer Service)

Cotonou-Direct International Shipping LLC

Waldorf, Maryland Full-Time | In-Office Starting Pay: $18.00 per Hour + Career Growth Opportunities

Build a Career in International Logistics:

Cotonou-Direct International Shipping LLC is a U.S.

-based international logistics and trade company specializing in ocean freight forwarding, air freight forwarding, transportation brokerage, vehicle shipping, wholesale vehicle trading, and global trade services. We proudly serve customers throughout the United States and internationally, with a strong focus on West Africa, including many French-speaking countries.

We are looking for a dependable, organized, and motivated individual who wants to build a long-term career in logistics. Whether you already have experience or are eager to learn, we provide hands‑on training, professional development, and opportunities for advancement.

What You'll Do

• Assist customers with shipping inquiries and booking requests.

• Coordinate ocean freight, air freight, and domestic transportation. Track international shipments and provide shipment updates.

• Prepare shipping documents, invoices, and customer files.

• Communicate with ocean carriers, airlines, trucking companies, customs brokers, and overseas agents.

• Answer incoming calls and respond professionally to customer emails.

• Maintain accurate shipment records and operational files.

• Assist with transportation brokerage operations.

• Support vehicle shipping and wholesale vehicle operations.

• Learn export documentation, EEI/AES filing, and regulatory compliance.

• Support day-to-day office operations and administrative tasks.

Who We're Looking For

• Honest and dependable

• Professional in appearance and communication

• Organized and detail-oriented

• Quick learner with a positive attitude

• Comfortable working in a fast-paced environment

• Able to prioritize multiple tasks and meet deadlines

• Committed to outstanding customer service

• Interested in growing into additional responsibilities as the company expands.

Qualifications

• High School Diploma or equivalent.

• Excellent verbal and written communication skills.

• Strong customer service skills.

• Strong organizational and time-management skills.

• Ability to multitask in a fast-paced environment.

• Proficiency with Microsoft Word, Excel, Outlook, and email.

• Dependable, punctual, and professional.

• Strong attention to detail.

• Willingness to learn and grow professionally.

Preferred Qualifications

• Experience in logistics, freight forwarding, transportation, customer service, or office administration.

• English required.

• Professional proficiency in French is strongly preferred because we serve customers and business partners throughout French-speaking West Africa.

• Familiarity with international trade or African markets is a plus.

Compensation & Benefits

• Starting Pay: $18.00 per hour.

This position includes a 90-day introductory (probationary) period. During this period, your performance, attendance, reliability, work quality, and ability to perform your duties independently will be evaluated.

Benefits:

• 401(k) retirement plan with employer matching after one (1) year of continuous employment, subject to the terms and eligibility requirements of the company's retirement plan.
• Employee discounts.
• Paid training.
• Professional development opportunities.
• Career advancement opportunities across multiple divisions of the company.

Career Development

• Ocean Freight Forwarding

• Air Freight Forwarding

• Transportation Brokerage (FMCSA)

• Vehicle Shipping

• Wholesale Vehicle Operations

• International Trade Support

• Travel Services