Guest Services Specialist: Facilities

Join Our Team at Canza Management, a subsidiary of TLTsolutions Role:
Guest Services Specialist, Facilities

Location
:
Waldorf, MD

At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands‑on approach, ensuring that we exceed the standards expected by our guests, team members, and investors.

Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.

As a Guest Services Specialist, Facilities, you will be responsible for upholding the operational integrity, safety, and aesthetic appeal of the property. Your attention to detail and proactive approach to maintenance will ensure the safety and comfort of our guests, while also preserving the longevity and value of our physical assets. You’ll work closely with other teams to anticipate guest needs, address concerns promptly, and contribute to the overall guest experience by maintaining high standards of property upkeep.

• Room Repairs: Address guest-reported issues and perform minor repairs relating to room fixtures, furniture, or electronics.
• Lighting & Fixtures: Inspect lighting fixtures and replace burnt‑out bulbs; perform basic checks on elevators to ensure smooth and safe operation.
• Plumbing & Heating: Check for leaks or blockages in bathrooms, ensure hot water systems are functioning correctly, and inspect landscaping and irrigation systems.
• Pool & Security Maintenance: Perform routine pool maintenance to ensure water quality and functionality, test surveillance cameras, and check security alarms.
• Access Control Systems: Ensure all access control systems (keycards, locks, etc.) are functioning as intended to maintain security and guest access.
• Preventative Maintenance: Perform preventative maintenance on major systems, including HVAC, plumbing, and electrical, to prevent breakdowns and maintain operational efficiency.
• Safety Systems: Regularly inspect fire alarms, smoke detectors, carbon monoxide detectors, and fire extinguishers for operability. Ensure all emergency equipment is accessible and functioning.
• Structural & System Inspections: Conduct building inspections for structural issues needing repair, thoroughly inspect rooftop HVAC units, and replace or clean air filters to ensure air quality and efficiency.
• Energy Efficiency: Test generator and backup systems, review energy consumption, and identify areas for improvement to enhance sustainability.
• Equipment Servicing: Oversee the servicing of major equipment such as HVAC systems and elevators, update maintenance records, and plan for equipment replacements.
• Guest Assistance: Proactively offer assistance to guests in navigating the property or addressing immediate maintenance concerns they may encounter.

• Technical Expertise: 5+ years of proven experience in building maintenance, including HVAC systems, electrical, plumbing, and general repairs. Familiarity with preventative maintenance procedures and the ability to troubleshoot issues across a variety of systems.
• Strategic Thinking: Ability to approach maintenance and engineering challenges with a strategic mindset,…