Store Manager - St Charles Town Center

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Store Manager leads sales and customer service efforts at Macy's. They oversee all aspects of store operations including selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, they cultivate growth among their team. Additional duties are performed as assigned.

Sales

• Drive sales by fostering a customer-centric selling culture
• Develop the team through coaching, follow-up, and recognition
• Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies
• Identify business-driving opportunities
• Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards
• Actively manage hours by ensuring strong attendance and weekend hours utilization
• Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits
• Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team
• Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures

Customer

• Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience
• Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors
• Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement
• Celebrate and recognize successful selling behaviors; coach the store team to continuously improve sales performance
• Ensure active supervision presence throughout the store
• Maintain high standards of customer readiness; ensure a clean, organized, and easy-to-shop store environment

People

• Recruit a qualified team of sales-focused leaders and build a talent pipeline for future advancements and promotions
• Ensure timely completion of required training and leadership engagement with new hires
• Promote a culture of recognition by executing Macy's recognition programs and energizing, engaging storewide rallies
• Actively fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas
• Hold leadership team accountable for consistent coaching
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
• Use talent strategies and tools for colleague talent development, promotion, and advancement
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues
  • Manage the team to meet or exceed performance and behavioral expectations
  • Address complaints and resolve problems with colleagues
• Lead the team in supporting local community initiatives, contributing to stronger, healthier places to live and work
• Maintain regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Team Development
:
The ability to see the potential in others and seeking to unleash it, helping colleagues reach their goals and perform to the best of their ability

Drive for Results: Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion

Strategic Impact: Knowledge of how to visualize, plan and lead the execution of critical strategies for the success of the organization

Collaboration: Understanding the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.

Team Alignment: Ability to motivate and empower colleagues and teams to work together toward the same vision

Prioritization: Assessing the relative importance of activities and assignments, making adjustments as necessary to effectively manage workloads and ensure goals are achieved

• Candidates with a High School diploma or equivalent work experience in a related field are encouraged to apply
  • 5+ years of…