FT To Go Lead

Category/Area of Expertise: Retail Operations

Job Requisition: 533882

Address: USA-MD-Waldorf-191 St Patricks Drive

Store Code: Store 02547 Front End (7233371)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 southeastern and mid‑Atlantic states.

• Responsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers.
• Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

• Manages the Food Lion To Go operations, including hiring, training and developing department associates.
• Supervises the performance of all duties and responsibilities of department associates, providing ongoing performance management, training and conducting timely formal performance appraisals for direct reports.
• Maintains effective work schedules for Food Lion To Go associates to meet business traffic requirements of online orders, minimizing customer inconvenience, including assigning activities during idle time.
• Provides leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy.
• Supports the achievement of budgeted financial and operating results.
• Proactively partners with department managers to ensure fresh orders, particularly those with out‑of‑stocks are handled properly.
• Ensures return‑to‑stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items.
• Roles itself as a model of outstanding, friendly customer service, using skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations.
• Controls store expenses through proper ordering, care for supplies and equipment.
• Understands and uses company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO) and business information systems; utilizes the Average Cost Inventory System (ACIS).
• Performs duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information and all other items deemed necessary to manage the Food Lion To Go operations.
• Observes and corrects all unsafe conditions that could cause associate or customer accidents.
• Records and reports all associate and customer accidents in accordance with established Food Lion procedures.
• Ensures compliance with local, state and federal regulations.
• Adheres to all company guidelines, policies and standard practices.
• Maintains security standards.
• Successfully completes Computer Based Training (CBT), Training Packet and Training Aid courses.
• Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

• Greet each customer and use their name whenever possible.
• Identify customers needing assistance and offer to take the customer’s order to their car.
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
• Report any register or FL2GO equipment malfunction to the Customer Service Manager or MOD.
• Perform all other duties as assigned.

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age…