USA) Tire and Battery Service Advisor

Position

Sam's Club #6655, 2365 Crain Hwy, Waldorf, MD . 2 open positions. R-2573837. Hourly range: $20.00 - $28.00/hr shifts may vary.

Valid state-issued driver's license. 18 years of age or older.

Maintains facility and sales floor safety and standards by adhering to safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, and promptly correcting or reporting unsafe situations to management. Ensures Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Presents and maintains merchandise presentation by stocking, setting up, cleaning, organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with installation appointments. Communicates lead time changes and order cancellations to members and suggests alternatives for installation or tire fitments. Assists members with tire maintenance and repair services.

Provides expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable tire and battery products, explain warranties, and ensure members receive value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with club associates to promote member awareness.

Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understanding time requirements, prioritizing service appointments, and making recommendations to the TBC Team Lead or Technicians to meet service needs.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques.

Leverages technology to enhance operations and engagement using digital tools and handheld devices to plan sales, improve service, make real-time decisions, stay informed about products and training, and encourage adoption of new tools among team members.

Serves as a brand advocate by valuing the member experience in the TBC area and modeling high-quality service and products. Develops and influences team members; identifies roadblocks and assists in training.

Provides products and services to Members in accordance with Company policies by assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment safely, receiving, storing, and disposing of merchandise, maintaining documents, and handling payments, returns, refunds, and exchanges.

Complies with company policies, procedures, and ethics by implementing action plans and applying Open Door Policy in business processes and practices.

Completes work assignments by using policies, data, resources, and collaboration with managers, co-workers, customers, and partners; prioritizes tasks, communicates progress, and adapts to change.

Respect the Individual: embraces differences, fosters belonging, and supports associates to thrive and perform. Works as a team; builds relationships; communicates with energy and positivity. Strengthens the team by mentoring others and recognizing contributions.

Act with Integrity: maintains high standards of integrity and compliance, supports Walmart’s values, and promotes positive impact for associates, customers, and the community.

Serve our Customers and Members: delivers results with the customer in mind; makes decisions based on reliable information and considers impact on the team and stakeholders.

Strive for Excellence: displays curiosity, takes calculated risks, and demonstrates resilience; drives continuous improvement and embraces new technologies and skills.

Tire and Battery Center (TBC): follows safety and security guidelines and laws when handling TBC products; provides accurate information, timely services, and completes required documentation. Reports safety hazards and issues with products or work areas.

Point-of-Sale: follows proper procedures to prevent shrink, assists with payment methods and return policies, and processes member sales promptly. Reports complaints and issues with products or work areas.

Benefits and compensation information is provided in the job posting as part of the overall package description.

Auto service industry or retail experience.

2365 Crain Hwy, Waldorf, MD , United States of America.