Ticket Coordinator 0​/1

Ticket Coordinator 0/1 at Dstaffing

About the role As a Ticket Coordinator at Dstaffing, you will play a crucial role in managing and facilitating ticketing operations for various events and activities. This position requires a detail-oriented individual who can handle multiple tasks efficiently while ensuring that all ticketing processes run smoothly. You will be responsible for coordinating ticket sales, managing customer inquiries, and collaborating with event organizers to ensure a seamless experience for attendees.

This is a full-time position based in Anne Arundel, Maryland, offering an exciting opportunity to be part of a dynamic team in the event management industry.

Location:

Anne Arundel, Maryland

Engagement:
Full-time

• Oversee the entire ticketing process from inception to completion, ensuring accuracy and efficiency in all transactions.
• Manage ticket sales through various platforms, ensuring that all sales data is accurately recorded and reported.
• Serve as the primary point of contact for customers regarding ticket inquiries, providing exceptional service and resolving any issues that may arise.
• Collaborate with event organizers to understand ticketing needs and develop strategies to maximize ticket sales.
• Monitor ticket inventory levels and coordinate with suppliers to ensure adequate stock for upcoming events.
• Prepare and distribute ticketing reports to stakeholders, providing insights into sales performance and customer trends.
• Assist in the development of marketing strategies to promote ticket sales and increase event attendance.
• Train and supervise any part-time staff or volunteers involved in ticketing operations, ensuring they are equipped with the necessary knowledge and skills.
• Maintain an organized filing system for all ticketing documentation, including contracts, invoices, and correspondence.
• Utilize ticketing software and tools to streamline processes and enhance overall efficiency.
• Participate in post-event evaluations to gather feedback and identify areas for improvement in ticketing operations.
• Stay updated on industry trends and best practices in ticketing and event management to continually enhance service delivery.

• A minimum of 2 years of experience in ticketing, event management, or a related field.
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Excellent communication skills, both written and verbal, to interact with customers and team members.
• Proficiency in using ticketing software and other relevant tools to manage sales and inventory.
• A customer-focused mindset with a commitment to providing outstanding service.
• Ability to work independently as well as collaboratively within a team environment.

• Experience in the live events industry or with specific ticketing platforms such as Eventbrite or Ticketmaster.
• Familiarity with marketing strategies and promotional techniques to drive ticket sales.
• Knowledge of data analysis tools to interpret sales data and customer feedback.
• Previous supervisory experience in a ticketing or customer service role.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and documentation.
• Familiarity with CRM software to manage customer interactions and data.
• Strong analytical skills to assess ticket sales performance and customer behavior.
• Ability to adapt to new technologies and software as needed for ticketing operations.

• This position is based in Anne Arundel, Maryland, and may require occasional evening or weekend hours depending on event schedules.
• Salary details are competitive and commensurate with experience; specific figures will be discussed during the interview process.
• Dstaffing is an equal opportunity employer and welcomes applicants from diverse backgrounds.
• Visa sponsorship may be available for qualified candidates.