Case Manager 2

Who We Are

The Coordinating Center The Center has more than 40 years of experience supporting children youth adults and seniors living with complex medical needs andor disabilities statewide Deeply committed to a person centered approach and philosophy The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health affordable healthcare and a meaningful community life Over the past four decades we have become an industry expert in the delivery of person centered community based care coordination services and population health

We look for candidates who align with our mission vision and values as a human services nonprofit organization If you have Supports Planning or CCS experience this might be the program for you Specific qualifications are Experience as a Supports Planner or CCS is required at this time Bachelors degree in human service focus psychology social work public health etc is strongly preferred

Experience working with medical based community resources is strongly preferred

This position provides ongoing professional case management and advocacy work on behalf of applicants participants clients in the Medical Day Care Services Waiver MDCSW Program The Case Manager 2 Medical Day supports the mission of The Coordinating Center by providing person centered case management services while adhering to COMAR regulations the parameters of the Maryland Department of Health MDH Office of Long Term Services and Supports and The Centers policies The Case Manager 2 is responsible for effectively managing their time and resources to comply with specific contract requirements maintain database integrity and maintain documentation The Case Manager 2 works interdependently with the MDCSW Team to maximize quality outcomes for individuals As a Case Manager you will Develop a Person Centered Plan of Service POS for all clients on your caseload

Conduct care coordination through telephonic outreach and on site visits including medical day care programs and client homes

Evaluate client needs using assessments and various information sources; recommend supports and services

Maintain consistent contact with clients and their designated support team to monitor well being and identify service needs

Collaborate with community agencies and providers to connect clients to appropriate resources

Utilize critical thinking skills to address service issues and client crises

Educate clients and providers on using technology to access and track services

Identify and report suspected abuse neglect or exploitation with supervisor support

Submit Reportable Events to MDH upon notification of incidents or complaints

Educate individuals on advocacy resources and promote self advocacy and positive health behaviors to support client well being

Ensure compliance with all applicable COMAR regulations contract requirements and organizational policies

Document coordination activity and resource information in multiple computerized systems including LTSSAdheres to billing and documentation guidelines including timely entry of case notes to meet minimum daily documentation and service hour requirements

Recommend improvements to programs procedures and service delivery effectiveness

Build and maintain relationships with long term care facilities statecounty agencies and law enforcement to support client needs

Manage own schedule to ensure timely completion of responsibilities

Attend staff meetings in services and training sessions for skill development

Complete assigned case management tasks and resolve concerns as needed

Triage calls and inquiries from clients families providers and agencies to resolve issues

Ensure compliance with all relevant federal state and local regulations

Actively participate in all assigned orientation training and precepting exercises

Demonstrate flexibility in responding to changing situations and reprioritizing work Organize job functions and work area to effectively complete assignments

Minimizes non productive time by engaging in activities that support future needs of The Center

The hourly rate for this position is 2740hour with the opportunity for quarterly success payments and mileage reimbursement The Coordinating Center is proud to offer a comprehensive and award winning benefits package including medical FSAHSA plans dental vision matching 403b and short termlong term disability options We offer 11 paid holidays a winter break and generous PTO accrual

We have been named a USA Today Top Workplace award winning organization for three years in a rowWe facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development and funds for furthering education

We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization

The Center is an Equal Opportunity Employer that does not…