Delivery Specialist- Frederick, MD

The Delivery Specialist (DS) is responsible for servicing customers based on their orders, by delivering tires to existing customers that are not readily/easily serviced from Tire Hub Logistics Centers (TLCs). The DS will collaborate with their TLC Leader or Area Operations Leader (AOL) and Customer Service Specialist to maintain and enhance these customer relationships. The DS must effectively service all existing assigned customers.

This role reports to the Tire Hub Logistic Center (TLC) Leader or AOL, and is assigned to a TLC, but works remotely.

This position has a starting wage of $23.20 per hour

Monday through Saturday – Fluctuating day shift hours

• Paid weekly on Fridays
• Premium-Free Hubber Health Insurance
• Tire Hub funded Health Savings Account
• Additional benefit options including Tire Hub paid short/long term disability and life insurance benefits
• Paid vacation and holidays PLUS your birthday off!
• Parental leave programs
• Build your financial future with 401k including Tire Hub match
• Access to tire discounts, perks, and so much more!

• Delivery Service (up to 85%)
• Vehicle Maintenance (5%)
• Customer Service (5%)
• Other assigned tasks (up to 5%) I

* Adjustments to these allocations are made as business needs evolve.

• Communicates effectively with customers and TLCs to coordinate inventory requirement back to leadership, inventory, according to customer requests, new or special tire inventory and current market trends.
• Conducts daily route deliveries and visits to customers and build rapport with key decision makers, ensure quality standards, and pro-actively solve customer concerns.
• Loads, unloads, inspects, and records tires on Tire Hub vehicles for delivery to and from customers.
• Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders. Performs necessary counting, tallying and documentation of inventory control.
• Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking.
• Maintains assigned vehicle is in good mechanical condition and ensures safe operation of Tire Hub vehicles.
• Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee.
• Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. Completes other tasks assigned by manager or another member of leadership.
• Completes all the necessary driver and vehicle maintenance logs, on a regular basis.
• Ensure compliance with all Tire Hub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA).
• Records all working hours accurately, and reviews/approves weekly timesheet by close of business on final day worked each week.
• Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction.
• Completes other tasks assigned by their TLC Leader/AOL.
• Acknowledges and collects data on customer account issues and service concerns and escalates immediately to the customer service team/TLC Leader/AOL of issues for a resolution.
• Collects Proof of Delivery (POD) from customers.
• Collects payments from customers for merchandise delivered on a Cash on Delivery (COD) basis.
• Optimizes Work Processes:
  Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages Ambiguity:
  Operating effectively, even when things are not certain, or the way forward is not clear.
• Drives Results:
  Consistently achieving results, even under tough circumstances.
• Collaborates:
  Building partnerships and working collaboratively with others to meet shared objectives.

• High School Diploma or equivalent.
• 1 year of general work experience.
• Must have a valid driver’s license.
• Must have at least 3 years of driving history, with a valid driver’s license (does not include driver’s permit).
• Must be 21 years old or older.

• Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills.
• Ability to…