Office Manager​/Scheduling Coordinator

Position: Office Manager / Scheduling Coordinator
Join Our Team of Professional Electricians

Do you value professionalism, organization, and delivering a great customer experience? Do you want to be part of a high-performing electrical service team? Then you could be a great fit for Mister Sparky.

We are looking for a Client Care Coordinator & Office Manager who will serve as the central hub of our daily operations-handling incoming calls, coordinating schedules, and ensuring the office runs efficiently.

JOB SUMMARY

The Mister Sparky Client Care Coordinator & Office Manager is responsible for managing inbound customer communication, coordinating service scheduling, dispatching, and supporting day-to-day office operations to ensure a smooth customer experience from first call to job completion.

This role is not just answering phones-you will play a key role in organizing workflow, supporting technicians, and helping drive revenue through effective scheduling and customer follow-up.

JOB DUTIES

* Answers incoming client telephone calls and create a strong first impression of the company

* Schedule service calls efficiently based on technician availability, job type, and priority

* Communicate clearly with customers regarding appointment windows, delays, and expectations

* Proactively manage the daily schedule to minimize gaps and maximize technician productivity

* Follow up with customers on unscheduled estimates, memberships, and pending work

* Maintain accurate customer records and job details in the system

* Support general office operations including coordination with technicians and internal communication

* Assist with outbound calls during slower periods to fill the schedule (memberships, recalls, etc.)

* Good communication with the client is essential! The ideal client care coordinator has a courteous and pleasant demeanor, whether on a phone call or not

WHAT WE'RE LOOKING FOR

* Strong communication skills with a professional and friendly phone presence

* Comfortable using computers, scheduling software, and CRM systems

* Ability to stay calm and solution-focused in a fast-paced environment

* Previous customer service experience required; dispatch or scheduling experience is a plus, but not required

* Self-motivated and able to take ownership of daily operations

MINIMUM REQUIREMENTS

* High school diploma or equivalent required

* Basic computer proficiency (CRM, scheduling software, Microsoft Office/Google tools)

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

* Phones answered promptly and professionally

* Technicians have full, well-organized schedules

* Minimal downtime between jobs

* Customers feel informed and taken care of

* Office runs smoothly without constant oversight

BONUS

* Experience with dispatching a plus