Customer Service Representative; CSR​/Dispatcher

Join Vander Hyde Mechanical as a Customer Service Representative / Dispatcher!

Vander Hyde Mechanical has been proudly family‑owned and operated in Grand Rapids for over 36 years. We've built a trusted reputation for exceptional service across electrical, HVAC, plumbing, and low‑voltage systems – all driven by a team of experienced professionals. When you join Vander Hyde, you're part of a team that treats people right, celebrates hard work, and invests in your future.

• Comprehensive Benefits: Our employees receive a free health insurance option, along with available coverage for dental and vision, and company‑paid life insurance.
• Flexibility That Works for You: In addition to PTO, we offer unpaid time off – one of our most appreciated benefits.
• Career Development: Ongoing training and advancement in a multi‑trade environment.
• Locally Owned, Family‑Oriented: Over 36 years of success in West Michigan, built on trust, respect, and service.
• Retirement Planning: 401(k) with a company match to help you build your future.

Customer Service Representative / Dispatcher

Monday through Friday, 8:00 am – 5:00 pm, on‑site

$17.00 – 24.00 hourly, based on experience

• Answer and manage a high volume of customer calls with professionalism and care.
• Listen closely to understand customer needs and schedule service accordingly.
• Dispatch service technicians efficiently while monitoring routes and status updates.
• Build trust with customers by providing accurate information and clear communication.
• Handle incoming emails, schedule updates, and follow‑ups promptly.
• Support customers with additional products and services where appropriate.

• 2+ years of experience in customer service is required.
• 1+ years of high‑volume call handling experience, preferred.
• 1+ years of dispatching experience, preferred.

• Enjoys taking initiative and being dependable.
• Stays calm and makes good decisions when things get busy.
• Can juggle tasks and keep things organized without losing focus.
• Communicates clearly and listens well.
• Brings empathy and understanding while staying practical.
• Works well both on your own and with a team.

Join a team that values integrity, professionalism, and people. Take the next step in your career with Vander Hyde Mechanical today!