Overnight Member Services Representative

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver a exceptional member experience at gym level.

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Overnight MSR | Fit Fusion

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check‑in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

• Minimum 1 year of experience in a service‑oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

• Must be able to lift or move up to 50 lb.
• Physical effort required for daily duties include prolonged standing and walking.

• Reports directly to the General Manager and Assistant General Manager.