Compassionate Hospice Admin & Front Desk Pro; FTE

Join Us in Providing Compassionate Care and Support

Are you interested in a rewarding and meaningful career? Consider a career in hospice! We are always looking for skilled clinicians, administrative professionals, and support team members.
Contact us now at info to learn more about working with Walla Walla Community Hospice.

Position: Medical Receptionist/Administrative Assistant (0.2 FTE)

Location: Walla Walla, WA

Job : 139

# of Openings: 1

Medical Receptionist/Administrative Assistant (0.2 FTE)

Are you an experienced Receptionist/Administrative Assistant looking to join an amazing team dedicated to helping our community? Join us!

• Fridays 1 p.m.
  
  -5 p.m. and one additional four-hour afternoon shift per week

The Medical Receptionist / Administrative Assistant serves as a key point of contact for patients, families, referral sources, vendors, and community partners. This role supports the day-to-day administrative operations of the hospice agency while providing compassionate, professional, and customer-focused service. Responsibilities include managing phones and front office operations, coordinating communication, maintaining records, supporting clinical and leadership staff, and assisting with general office functions.

Because hospice care supports patients and families during serious illness and end of life, this position requires empathy, professionalism, discretion, strong organizational skills, and the ability to communicate with kindness and sensitivity.

• Answer and direct incoming phone calls in a professional and compassionate manner.
• Greet visitors, patients, families, and vendors.
• Manage incoming mail, deliveries, faxes, and email correspondence.
• Maintain a clean, organized, and welcoming office environment.
• Monitor office supplies and coordinate ordering as needed.

• Provide administrative support to clinical staff, leadership, and interdisciplinary team members.
• Prepare, scan, file, and maintain patient and business records in accordance with HIPAA and agency policies.
• Assist with data entry, document preparation, forms, and correspondence.
• Support scheduling meetings, interviews, orientations, and staff events.
• Assist with coordination of staff calendars and conference room scheduling.
• Maintain accurate logs, spreadsheets, and tracking systems.

• Assist with intake and referral processes as assigned.
• Support coordination of communication between patients, families, facilities, referral sources, and staff.
• Help ensure timely completion and routing of documents.
• Assist with hospice admission packets and patient paperwork preparation.
• Support quality, compliance, and operational initiatives as directed.

• Provide exceptional customer service to patients, families, referral partners, and team members.
• Manage sensitive or emotional situations with empathy and professionalism.
• Always maintain confidentiality and discretion.

Performs other duties as assigned.

This position does not have any supervisory responsibilities.

• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently and collaboratively within a team environment.
• Compassionate and service-oriented approach
• Professional demeanor and strong interpersonal skills
• Ability to remain calm and organized in a demanding environment.
• Strong sense of confidentiality and professionalism
• Dependable, flexible, and willing to assist where needed.
• Maintains a tidy, organized, and welcoming environment.
• Ability to maintain confidentiality of information related to the company and its employees.
• Proficiency in reading, writing, comprehending, and speaking English as required for business necessity.
• Accountability for HIPAA privacy and security standards within the organization

• High school diploma or equivalent required
• Proficient in operating basic office equipment
• Proficiency with Microsoft Office 365 suite (Word, Outlook, Excel, MS…