Digital Project Coordinator; Walla Walla

Digital Project Coordinator

Position summary:

Owns the relationship between clients and Digital Services staff, from the start of client site build processes and throughout the entirety of the client’s relationship with Coffey Communications. Ensures that digital projects and client requests are produced in a timely manner and within budget. Works with team members and partners with other departments as needed to meet client requirements. Documents client feedback in the Customer Relationship Management software and shares information with appropriate staff.

Develops and maintains a comprehensive knowledge of Coffey’s processes, procedures, products and services.

• Manages relationships with an assigned group of clients and serves as the primary day-to-day contact. Adept at solving issues directly while being a strong delegator who collaborates closely with clients to ensure their needs are met.
• Participates in new client kickoff and meet-and-greet meetings as assigned to new client accounts and set up by business development staff.
• Leads client production kick offs and discovery calls with clients in partnership with appropriate Coffey staff.
• Maintains a thorough understanding of the technologies and programs related to the development and operation of Digital Services products and services. Trains and assists clients with their use of Digital Services products and services.
• Leads project meetings with the clients and the appropriate internal Coffey staff. Balances team workload and schedule to fulfill daily work requests.
• Guides the website build process to enhance effectiveness of client websites, recommending best practices in site builds, user experience and website functionality.
• Evaluates potential client production-related challenges and recognizes potential new business opportunities. Works with the Digital & Publications Operations Manager to develop and implement solutions and presents pricing for additional projects to clients.
• Obtains and maintains a keen awareness of Coffey products and services. Understands the role of key departments.
• Strategizes new approaches, policies and procedures to effect continual improvement in Coffey’s ability to meet and exceed clients’ needs and expectations.
• Organizes the development backlog and support tickets and reviews requests as they are submitted by the client and/or Coffey staff. Serves as facilitator of client-requested development projects for assigned accounts.

• Captures all relevant client information.
• Reports information to Digital & Publications Operations Manager concerning staff achievements or problems in fulfilling assignments.
• Travels to visit clients occasionally, either on-location or at industry trade shows, as requested or required by the scope of the project.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.

• Bachelor’s degree in marketing, communications, public relations, business, English or journalism—or equivalent related education or experience.
• Minimum of three years of customer service experience building open and trusting client relationships.
• Strong oral, written and interpersonal skills. Demonstrated ability to communicate clearly and positively with clients and colleagues. The ability to consult, coach and influence clients in diverse business environments.
• Strong organizational skills. Ability to inspire collaboration and ideas in a team environment.
• Ability to conceptualize production improvements and strategize procedures to transform challenges into opportunities. Analytical and problem-solving ability.
• A solid understanding of both business and client goals and how they relate.
• Self-motivation, evidence of initiative and a demonstrated ability to prioritize work to meet scheduled deadlines and promote positive relations. Ability to juggle many responsibilities and remain flexible.

• Paid time off (PTO)
• Holidays
• Health insurance (medical/dental/vision)
• Health savings account
• Life and long-term care insurance
• Identity theft protection
• Retirement plan + matching
• Wellness benefits

For a full list of our benefits, please visit our website: https://(Use the "Apply for this Job" box below)./

$30.36 – $40.49 / hour