Recreation Assistant - Golf Job Walla Walla area,Washington USA,Customer Service/HelpDesk

Position: RECREATION ASSISTANT - GOLF

Job Title

Oversee and interact with daily golf patrons in a fun, positive, and professional manner while managing and tracking play, protecting and controlling assets, and providing other services to ensure an exceptional golf experience for the public. Assist in supervising on-call employees and volunteers. Observe and enforce safe behaviors while maintaining a high standard of professionalism and excellent customer service to all visitors and participants.

Supervision received:
General direction and oversight are provided by the Golf Course Recreation Coordinator.

Essential duties and responsibilities:

Employees of the City of Walla Walla are expected to model and foster the City's core values:
Service
- Integrity
- Collaboration
- Equity
- Leadership – Community

Comply with the City of Walla Walla's work safety standards and procedures.

Respond quickly to emergency situations.

Prepare golf carts for use; cleans, services, and positions carts; set up any equipment needed; and prepare merchandise prior to the start of each shift.

Wear appropriate golf attire.

Attend all mandatory trainings, complete accurate reports of behavior issues, accidents, and incidents.

Cashier and assists with accounting for fees collected and with keeping clerical records.

Assists in tournaments and special events.

May perform routing custodial and labor work to maintain neat and orderly golf course and building conditions.

Performs miscellaneous, minor maintenance and labor tasks on the golf course under all weather conditions.

Advises golfers of schedules of play and waiting times, course conditions, and course rules.

Respond to inquiries and complaints from the public; provide information as appropriate and excellent customer service maintaining a positive attitude.

Other job functions:

Demonstrate punctual, regular and reliable attendance, which is essential for successful job performance.

Present a positive, professional image; maintain cooperative and effective working relationships; assure excellent customer service with internal and external customers.

Execute assignments, projects and job responsibilities efficiently and within defined time frames, work independently and effectively with little direction.

Demonstrate good judgment and employ critical thinking to execute duties, identify issues, seek solutions and recommend improvements in support of departmental goals, at times under pressure.

Assist staff and higher-level management; participate in resolving operational or interpersonal concerns; participate in training, meetings, and on committees as assigned.

Perform other duties as assigned.

Respect the value of diversity in the workplace and the community.

Knowledge, skills and abilities:

Basic first aid and CPR to ensure they can offer help if an issue arises.
Understand and follow oral and written directions.
Ability to respond appropriately to an emergency.
Knowledge of golf course.
Interest and experience in working with community members in a caring and patient manner.
Operate standard office machines such as computers, word processing and spreadsheet program software, electronic mail systems, internet applications, calculators, copiers, etc.
Communicate effectively both orally and in writing, including ability to follow oral and written instructions.

Tools and equipment used:
Golf carts, range equipment. Standard office machines such as computer terminals, word processing program software, electronic mail systems, internet applications, calculators, copiers, etc.

Physical demands:
Walking and standing for extended periods of time; seeing to monitor activities, hearing and speaking to exchange information; repetitive hand movements; intermittently sit, kneel, stoop, squat, bend at the waist, jump, run, reach, push, pull and lift up to 30 lbs. and 50 lbs. with assistance; exposure to fumes and vapors; exposure to sunlight, heat, noise, dust, wind and pollens.

Work environment:
Work is performed in both indoor and outdoor environments; exposure to chemicals, sun or inclement weather conditions; contact with program participants and the public; exposure to noise and distractions; possible contact with dissatisfied individuals; possible exposure to airborne illnesses and bodily fluids. Employee works a flexible schedule which will include evening hours and weekends.

Required minimum qualifications:
Must be 21 years of age; background check completed;
Valid Driver's License;
Food Handlers Card & MAST alcohol training or obtain within sixty (60) days of hire.

Desired qualifications: CPR and First Aid. Bilingual in Spanish. Knowledge of golf play, rules and etiquette.