Inclement Weather Center Attendant – On Call

REPORTS TO:

Inclement Weather Center Attendant – On Call

SUPERVISES: N/A

POSITION TYPE:
On-call, part-time, nonexempt

SCHEDULE:

As needed, based on weather and when the center is activated due to extreme temperatures and/or smoke. No minimum hours are guaranteed.

• GENERAL GUIDELINES (SUBJECT TO CHANGE BASED ON CONTRACT TERMS):
  • Cooling Center:
    The inclement weather center must open for at least eight hours per day when temperatures reach 105°F or higher for at least 2 consecutive days combined with nighttime air temperatures 75°F or higher.
  • Clean Air Center:
    The inclement weather center must open for at least eleven hours per night when the Outside Air Quality Index (AQI) PM2.5 levels are 151+ (Category Red – Unhealthy for All) and suspected to be sustained for 24 hours or more.
  • Warming Center:
    The inclement weather center must open for at least eleven hours per night when temperatures drop to 20°F or less, or 25°F or less with predicted precipitation of 50% or greater; typically, 8- to 10-hour overnight shifts between 6:00 p.m. and 8:00 a.m.

This on-call position provides operational support for Walla Walla’s Inclement Weather Center. The Center Attendant ensures safe, welcoming, and compliant center operations for individuals experiencing homelessness during extreme weather conditions. Responsibilities include supervising center activities, supervising volunteers, monitoring compliance with safety protocols, light janitorial work, managing client interactions, and maintaining accurate records. The role also includes client engagement, conflict resolution, and collaboration with community partners to ensure effective service delivery.

The Center Attendant works evening shifts of an estimated 8-10 hours, scheduled between 6:00 p.m. and 8:00 a.m. based on need. This is an on‑call, as‑needed position; work hours will vary depending on weather conditions and center activation.

• Center Operations:
  • Ensure center is set up and ready to operate according to BMAC policies, safety standards, and any applicable partner agreements
  • Open and close center according to BMAC procedures; secure facility upon closing
  • Issue appropriate, respectful, and timely lights out and wake-up announcements
  • Distribute any needed supplies according to BMAC procedures
  • Sweep, mop, wipe surfaces, take out trash, and perform other cleaning tasks as required to maintain a safe and sanitary environment throughout the shift. Use personal protective equipment (PPE) and follow appropriate protocols if cleaning bodily fluids.
  • Monitor all areas, including sleeping areas and restrooms, periodically throughout the night or cleanliness, safety, and adherence to capacity limits
  • Respond to emergencies and coordinate additional resources or support to respond to issues as needed
  • Maintain a calm, respectful atmosphere for all clients
• Client Engagement & Support:
  • Complete center intake, as needed, including professionally and accurately documenting client information and orienting new client to center policies and procedures
  • Help create a welcoming and supportive environment for all clients
  • Address concerns and resolve conflicts in a professional manner
  • Apply de‑escalation, crisis‑intervention, and non‑violent communication techniques to maintain a safe environment for clients, volunteers, and staff
  • Maintain appropriate professional boundaries with clients
  • Work individually and as a member of the center team to engage in effective de‑escalation in potentially dangerous situations
  • Connect clients with additional resources and referrals when appropriate
• Administrative & Reporting:
  • Maintain accurate attendance logs and incident reports; all reports should be completed and submitted by the end of each shift.
  • Participate in team…