Assistant Director of Financial Aid Services

Assistant Director of Financial Aid Services

Whitman College

Compensation: $25.93 - $28.81 hourly

Located in the historic community of http://(Use the "Apply for this Job" box below). Whitman’s vibrant and beautiful tree‑lined campus is home to an intellectually diverse, dynamic, welcoming and supportive community of some 500 staff and faculty serving approximately 1,500 students from the local region and across the globe.

Whitman College is an Equal Employment Opportunity employer. We recognize the value of those who can offer historically underrepresented perspectives and encourage applications from those whose background, knowledge, and lived experience can add to the college’s working and learning environment.

The Assistant Director of Financial Aid Services is a key member of Whitman College’s Financial Aid team, supporting the administration and delivery of institutional, state, and federal financial aid programs for incoming and returning students. Reporting to the Director of Financial Aid Services, the Assistant Director works closely with students, families, and campus partners to ensure accurate aid processing, regulatory compliance, and high‑quality service.

This position plays a critical role in managing and utilizing financial aid technology systems, serving as a liaison between the Financial Aid Office and multiple campus departments.

• Work collaboratively with students and families by greeting visitors and responding to phone calls and emails.
• Maintain a welcoming, inclusive, and professional approach in all student‑ and family‑facing interactions.

• Process and administer institutional, state, and federal financial aid programs for incoming and returning students.
• Perform federal verification, including requesting documentation and making required adjustments based on verified data.
• Remain current on all applicable state and federal financial aid regulations and ensure compliance.
• Conduct FAFSA/CSS Profile file review for need analysis used to determine eligibility for institutional and federal financial aid.
• Package financial aid based on annual award charts, while conducting holistic reviews of individual student eligibility.

• Utilize and manage multiple financial aid and student information systems, including Colleague, Power
  
  FAIDS, IDOC, and Slate, FSA Partner portal, NSLDS, and COD.
• Complete data uploads and processing related to fee waivers, award adjustments, private loan processing, and over‑award reporting.
• Prepare and review loan documentation, verify eligibility, and adjust student aid as needed.

• Serve as a primary liaison with campus partners that interact with Financial Aid Services, including Residence Life and the Career and Community Engagement Center.
• Provide operational back‑up to the Financial Aid Counselor on key o