Collections Counselor II

As a Collections Counselor II you will be responsible for all collection and recovery activity related to consumer and small business (Quick Step) loans and credit cards.

• Responsible for all collection activity on assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum.
• Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis.
• Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities. Make recommendations for charge-off and future collection activity.
• Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court.
• Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc.
• Monitor charged-off loans and Bankcards and provide monthly reporting.
• Prepare and distribute all reports related to collections.
• Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations.

• High School Diploma/G.E.D.

• 2 or more years of experience in collections

• Possess a basic knowledge of consumer and small business loans and credit cards.
• Possess general office skills including proficiency in Microsoft Office.
• Demonstrate good verbal and written communication skills.
• Possess strong sales ability to tactfully resolve delinquent accounts.
• Possess excellent organizational skills.
• Knowledge of federal and state laws and regulations relating to consumer & small business lending and credit cards.

• Targeted starting hourly range (based on experience): $21.99-$25.87
• Incentive and commission compensation may be awarded for eligible roles
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.