Director of Crisis Stabilization

Director of Crisis Stabilization

Salary Range $ - $ Salary Position Type Full Time Education Level Bachelor's degree

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

The purpose of this role is to provide expert leadership and operational oversight for all short-term inpatient crisis stabilization programs, ensuring immediate access to safe, high-quality, and compliant care, while managing patient flow, high-stakes clinical decision-making, and throughput within 24/7 operations.

This position exists to:

• Lead and oversee the crisis stabilization continuum
• Ensure regulatory compliance and safety standards
• Provide operational oversight
• Integrate the crisis continuum and flow
• Drive operational performance & consistency
• Ensure crisis safety, quality, and compliance
• Manage financial & contractual outcomes
• Develop and mentor manager-level leadership

Values:
Demonstrates behaviors which contribute to the growth and achievement of Comprehensive's mission:

• Passion for the Work, Compassion for the Client
  • Demonstrates empathy, professionalism, and sound judgment in all interactions
  • Prioritizes client safety, dignity, and outcomes
  • Maintains composure and effectiveness in high-pressure or emotionally demanding situations
• Customer Service
  • Takes ownership of issues and follows through to resolution
  • Communicates clearly, honestly, and proactively
  • Maintains a solutions-oriented approach and supports both clients and colleagues
• Collaborative Problem Solving
  • Engages others to develop effective, aligned solutions
  • Communicates openly and works across teams to reduce silos
  • Shares accountability for decisions and outcomes
• Leadership Expectation
  • Sets clear expectations and holds self and others accountable
  • Addresses issues at the appropriate level
  • Aligns team performance with organizational goals

Key Success Measures

• Audit and Regulatory Compliance:
  Maintains zero repeat high-risk findings across community and diversion programs, ensures 100% of identified high-risk findings have an approved corrective action plan within 10 business days, and achieves full resolution within required regulatory or accreditation timelines.
• Achieve and sustain ≥90% of quality and compliance events within low-risk thresholds (TJS) and maintain a Net Promoter Score (NPS) >80 for crisis services.
• Length of Stay and Timely Admissions:
  Maintains average program length of stay within the established clinical and payer-authorized target, with at least 90% of clients discharged within the approved length of stay range, and completes admission or transfer for at least 85% of accepted, clinically ready referrals within two hours of acceptance.

Key Activities:

• Ensure Quality, Safety & Compliance (High-Risk):
  Ensure regulatory compliance and clinical integrity across all crisis stabilization programs, with a focus on adherence to Joint Commission Standards and high-acuity risk mitigation.
• Optimize Patient Flow & Throughput:
  Optimize throughput and average length of stay (LOS) within crisis programs to ensure timely bed availability for new admissions and effective transition planning to the next level of care.
• Drive Operational & Clinical Performance:
  Drive program performance by fostering a culture of accountability, rapid decision-making, and consistent execution of the crisis stabilization model.
• Workforce Development for Crisis Services:
  Recruit, develop, and retain a highly skilled and resilient clinical team specialized in crisis intervention and high-acuity behavioral healthcare.
• Standardize Crisis Care Models:
  Standardize clinical protocols and milieu management practices across all crisis stabilization units to reduce variability and ensure consistent, reliable adherence to best-known care standards.
• Develop and Mentor Manager-Level Leadership:
  Provide coaching, mentorship, and performance management to the two reporting directors to cultivate a high-performing, resilient, and accountable leadership team.
• Leadership & Team Development:
  Pro…