Medical Receptionist

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Join our team as a Medical Receptionist at Family Medical Center in Walla Walla, WA!

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient-centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care.

Your attention to detail and commitment to exceptional service directly supports our mission to deliver high-quality, accessible healthcare to the communities we serve.

Medical Receptionist – Walla Walla, WA

Employment duration:
Full time

Exempt Status:
Non-exempt

Offer Relocation?:
No

• 1.0 FTE (40 hours per week)
• $18.17–$22.26 per hour, DOE, with opportunity to earn more for highly experienced candidates
• Eligible for Bilingual Differential Compensation with an ALTA score of 9
• Additional pay for bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing and 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and more

• Answer the phone, transfer calls, and take messages as needed for the clinic
• Greet patients and maintain patient and visitor logs. Notify appropriate person of the patient’s arrival. Provide translation services as needed to patients
• Ensure accurate and complete data and forms are collected for all patients. Create and maintain patient charts, register new patients, and update patient data in the computer
• Schedule patient appointments according to scheduling guidelines, appointment type, and time needed. Notify appropriate Provider of all patient no-shows and cancellations. Adjust and update the schedule for cancellations, new patients, and recall appointments
• Verify patient’s insurance eligibility and obtain and file insurance documentation. Assist patients with questions regarding insurance plans as needed
• Review and respond to patients’ questions in person, via phone, and patient portal systems
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments, and generating end-of-day reports
• Review cash box receipts and reconcile cash box daily
• Perform other duties as assigned

• High School Diploma or GED
• One year’s experience as a Receptionist in a clinic preferred
• Eligible for Bilingual Differential Compensation with an ALTA score of 9
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology desired
• Basic knowledge of healthcare billing insurance desired
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.