Guest Service Supervisor

Courtyard by Marriott Walla Walla managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Supervisor! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award‑winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward‑thinking and engaging. We take pride in everything we do and try to give back more than we take.

We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a big deal. Are you considering a career in hospitality? If so,
Northwest x Southern Hospitality is for you. Apply today!

The primary purpose of this position is to supervise the operational activities of the hotel's front desk and ensure guest satisfaction and revenue optimization through check‑in, check‑out, and coordination of hotel services. The individual is responsible for ensuring Front Desk/Guest Services is staffed appropriately by reviewing team member schedules and occupancy projections, handling cash, making change, balancing a house bank, and verifying the house bank at the end of each shift.

• Supervise front desk operations and maintain high guest satisfaction.
• Coordinate check‑in and check‑out procedures to maximize revenue.
• Ensure proper staffing of front desk through schedule reviews and occupancy projection.
• Handle cash transactions, make change, balance the house bank, and preserve accurate cash accounting at shift end.

• High school diploma or equivalent GED; prior hotel or hospitality experience preferred.
• Excellent organizational, communication, and problem‑solving skills.

We are passionate about our people and commit to preparing employees for the future. When you work at one of our properties, you can work your way up the ladder.

Experience what it feels to be part of an empowered team. Be inspired by those around you to be your best each day.

We are committed to ensuring team members experience the rewards of hospitality while sustaining a routine that suits their lifestyle.

Six paid holidays after one year of service, including New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas.

PTO is available to all team members after one full year of service. You begin accruing from day one, and the amount of PTO can increase the longer you work with us.

Available for team members employed in Oregon or Washington after 90 days of employment.

• Bereavement
• Jury/Witness duty
• Community volunteer events
• Social event outings

• Medical and prescription coverage
• Dental coverage
• Employee assistance program
• Hostcare
• 100% company paid life insurance
• 401(k) retirement plan with match
• Leave of absence

• Team member travel discounts
• Entertainment industry discounts
• Snack of the month
• Monthly team member recognition
• Service recognition awards
• Incentive programs
• Referral bonuses
• Direct deposit
• Earned wage access
• Retirement planning
• Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands

Northwest x Southern Hospitality is an equal‑opportunity employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other protected classifications.

$19.00 per hour