Hospitality Associate

Hospitality Associate

The Hospitality Associate delivers warm, personalized winery experiences through thoughtful service, guided tastings, and engaging storytelling. This role builds meaningful guest relationships while driving wine and wine club sales in alignment with brand standards. The ideal candidate is service-driven, team-oriented, adaptable, and passionate about wine and hospitality.

Hospitality teams are expected to demonstrate company values through daily actions and guest interactions.

• Demonstrate a genuine service heart by delivering gracious, intentional hospitality to guests and teammates.
• Prepare for each day's visits by reviewing reservations, guest notes, special occasions, and expectations so guests feel truly expected.
• Anticipate needs, remove obstacles, and create a seamless experience from first contact through post-visit follow-up.
• Practice active listening and intentional conversation to personalize each interaction and elevate the guest experience.

• Represent the winery and its brands with professionalism, enthusiasm, and authenticity.
• Confidently share the brand story, estate highlights, and hospitality philosophy to create a meaningful sense of place and connection.
• Act as a brand ambassador in all guest interactions.

• Support a collaborative service culture through proactive communication, knowledge sharing, and mutual support.
• Take ownership when service standards are not met and partner with leadership to resolve issues and prevent recurrence.
• Maintain discretion and confidentiality regarding guests, trade visitors, and internal winery operations.

• Exhibit a growth mindset by welcoming feedback, embracing continuous improvement, and adapting to evolving guest and business needs.
• Participate in daily pre-shift communication and follow safety expectations to help maintain a safe, inclusive, and engaged environment.

• Uphold respect for the estate, land, and community by aligning daily actions with sustainability, outreach, and responsible hospitality principles.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.

• Deliver exceptional, personalized hospitality experiences aligned with winery brand standards.
• Guide guests through engaging tastings, tours, and educational experiences focused on wines, vineyard sourcing, culinary pairings, and winery philosophy.
• Drive wine, merchandise, tasting, and wine club sales through relationship-based hospitality.
• Confidently recommend wines and wine club memberships, consistently meeting or exceeding individual sales and membership goals.
• Adapt service approach to individual guest preferences while maintaining awareness of service flow, pacing, and experience quality.
• Collaborate with guest services, wine club, and events teams to ensure seamless daily operations and special event execution.
• Support tasting room operations, including opening and closing procedures, space setup and breakdown, POS transactions, shipping orders, and inventory support.
• Maintain high standards of professionalism, presentation, cleanliness, safety, and attention to detail in all guest and work spaces.

• Previous experience in winery, hospitality, retail, or restaurant environments preferred.
• Proven ability to engage guests, build rapport, and drive wine and wine club sales through relationship-based hospitality.
• Demonstrated sales mindset with the ability to meet or exceed individual sales and conversion goals.
• Strong communication and storytelling skills to professionally represent the winery and its brands.
• Service-driven, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Collaborative, dependable team member with accountability for guest experience and results.
• Ability to learn and retain wine knowledge, brand standards,…