Tasting Room Associate

Summary of Position:

Caprio Cellars is a small boutique winery focusing on Bordeaux style wines. We offer world‑class wine with exceptional hospitality in a bright and energetic atmosphere.

Our tasting room associates are passionate about the wine industry and the culinary world. This position provides excellent customer service while effectively selling our products and wine clubs. It is a part‑time job on weekends and reports directly to our management team.

Qualifications:

• Excellent communication skills.
• Able to accurately read and communicate orders.
• Well organized, demonstrates a sense of urgency; able to track multiple orders and multitask.
• Works well under pressure.
• Team player that works productively with others.
• Maintains a professional demeanor with guests and coworkers.
• Handles routine purchasing transactions, including operating POS system, accounting of daily sales, and processing returns and discounts.
• Greets all visitors to the tasting room, pours wines for tasting, discusses wine and responds to customer questions as appropriate.
• Is warm and welcoming to guests and committed to creating an experience that exceeds guests’ expectations while being hospitable.
• Ensures that every visitor enjoys their wine tasting experience and leaves with a very high impression of our wines.
• Effectively promotes and sells wine and Wine Club memberships to customers.
• Participates and assists with special hospitality events.
• Washes and polishes glassware for the tasting room.
• Is knowledgeable about wines, accurately describes wines, winemaking techniques, winery history, appellations, and unique aspects of wines.
• Participates in company‑sponsored wine educational and development opportunities.
• Maintains knowledge of current and new legal issues pertaining to inter‑state shipping of wine to consumers and the impact on day‑to‑day wine shipments.
• Takes the initiative for self‑development in the areas of our wines, our brands, general hospitality, and for acquiring effective sales techniques.
• Other duties as assigned.

Requirements

Valid Washington State Food Works Card required.

MAST permit required.

Must have the ability to work weekends.

Physical Demands

• Must be able to stand and move around for at least 4 hours.
• Ability to lift and carry up to 30–40 lbs on a regular basis and throughout the shift.
• Must be able to push and pull equipment of various sizes and weights throughout the shift.
• Requires grasping, standing, walking, repetitive motions, hearing ability and visual acuity.
• Ability to understand and accurately follow written and verbal instructions.