Stability Case Manager

REPORTS TO:

Adult Services Program Manager

SUPERVISES: N/A

POSITION TYPE:
Full-time, nonexempt

SCHEDULE:

Up to 40 hours/week, based on contract funding

This position is open until filled. We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Wednesday, February 25, 2026.

• Medical/Vision Dental Insurance:
  The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Qualifying dependents:
    Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan:
  Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO):
  Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
• Flexible Time Off (FTO):
  Available based on regularly scheduled work hours.
• Holidays: 12 paid holidays
• Other Paid Leave
  • Voting Leave – as needed upon request
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation:
  Comprehensive insurance provide

This position provides intake, referrals and ongoing case management to eligible households using a Housing First approach. This work is client focused and will require collaboration and strong relationships with clients and other service providers for housing and other stabilizing services in the area. The position requires assisting clients who are at risk of homelessness to maintain or find appropriate housing and to become self-sufficient renters.

Must comply with all program and BMAC policies and procedures.

• Determine client eligibility and conduct comprehensive assessments of client strengths, needs, and motivations focused on client choice and using a Housing First, Trauma Informed approach. Enter accurate and prompt data input into the Homeless Management Information System (HMIS) and the internal database CAP
  60.
• Using progressive case management, collaborate with clients to develop and implement a Housing Stability Plan. This plan should focus on all household members and include budget planning, job search, job training, and career planning with ongoing maintenance of the plan.
• Assist clients in finding suitable diversion options, negotiating payment plans and/or leases, negotiating leases, potentially finding more sustainable housing options, and understanding tenant rights and responsibilities.
• Maintain case management progress notes and files. Ensure that careful, accurate, and timely documentation is completed. Monitor the Housing Stability Plan and adjust as needed.
• Provide ongoing case management support to households, including regular check ins, goal setting and referrals to community resources. Check-ins are typically conducted at BMAC offices; however, home visits may be needed. Assure program guidelines, that change with some frequency, are applied, and assist with maintenance of program policies and procedures.
• Ensure timely payment of monthly rent or other program allowable costs.
• Build and maintain relationships with landlords to secure housing placements, and advocate for client needs.
• Perform landlord outreach efforts including meeting with property owners, apartment associations, Board of Realtors, tenant councils, and other community partners with an emphasis on recruiting those willing to lease their properties to participants of the SSVF program as well as to discuss the advantages of participating in the SSVF program;
• Serve as the primary point of contact for landlord’s/property manager’s/owner’s concerns and complaints and act as a liaison and mediator for tenant issues that may arise;
• Create incentives for landlords to relax screening criteria for people experiencing homelessness and housing instability;
• Coordinate services with other social, health,…