SSVF Case Manager​/Outreach Specialist

REPORTS TO:

SSVF Program Manager

SUPERVISES: N/A

POSITION TYPE:
Full-time, nonexempt

SCHEDULE:

Up to 40 hours/week, based on contract funding

We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Monday, June 1, 2026. We will remove the position from our website once it is filled.

• Medical/Vision Dental Insurance:
  The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30-40 hours per week receive full benefits
  • Qualifying dependents:
    Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan:
  Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO):
  Employees begin accruing PTO the first day of employment as detailed below
  • Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
  • Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
  • Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
• Flexible Time Off (FTO):
  Available based on regular work schedule.
• Holidays: 12 paid holidays
• Other Paid Leave
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation:
  Comprehensive insurance provide

Under the supervision of the SSVF Program Manager, the SSVF Case Manager/Outreach Specialist will provide community outreach and engagement and Rapid Rehousing and Homelessness Prevention case management for BMAC’s Supportive Services for Veteran’s Families (SSVF) program. This staff member will work in partnership with the SSVF team, the VA, community-based organizations (CBOs) and other entities to assist in rapidly rehousing and/or achieving housing stabilization for Veteran program participants who are experiencing homelessness or are at-risk of becoming homeless.

The Case Manager/Outreach Specialist will be based in the Walla Walla office and cover a service area including Walla Walla, Garfield, Columbia, and Asotin Counties in Washington State; and Umatilla, Morrow, Union, and Wallowa Counties in Oregon.

• Work with Veterans and their families experiencing homelessness and those who are at risk of homelessness in order to identify households of greatest risk and determine the type of support needed to prevent homelessness or move the Veteran and their family out of homelessness.
• Assist Veterans with developing independent living skills such as budgeting, paying bills, and being a good neighbor/tenant.
• Implement a “Housing First” philosophy to ensure that treatment for mental health, substance abuse needs, or the resolution of other barriers are not a condition of services or program participation.
• Ensure that program participants are offered time-limited, individualized financial assistance designed to assist the household with obtaining and retaining permanent housing.
• Provide proactive follow-up office and home visits utilizing progressive engagement to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, active listening, problem-solving, identification of and connecting to community resources.
• Conduct outreach with prospective property owners and managers to promote housing opportunities for Veteran households that are experiencing homelessness, provide education and incentive information regarding subsidies, move-in costs assistance, support for the property owner/manager from a single point of contact.

• Maintain a caseload of up to 12 Veteran households. Caseload may increase depending on need and size of area being covered.
• Verify eligibility of “walk-in” or referred Veteran households to participate in the SSVF program and conduct an initial intake and needs assessment(s) with Veteran households.
• Develop and monitor Individualized Housing Stability Plans (IHSP) based on assessment; identify specific actions and/or resources needed for successful stabilization of the household.
• Assess program participants for strengths and…