Energy & Utilities Program Navigator - Seasonal

Seasonal Program Navigator

Reports To:

Director of Energy & Utilities Program

Supervises: N/A

Position Type:
Full-time, nonexempt, seasonal (October through July)

Schedule:

Up to 40 hours/week

This position is open until filled. We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Monday, August 17, 2026.

Benefits:

• Medical/Vision Dental Insurance:
  The following individuals qualify for BMAC's group insurance plans:
• Regular, full-time employees working 30-40 hours per week receive full benefits
• Qualifying dependents:
  Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan:
  Eligibility begins in the first month after hire date. Vesting rules apply.
• Paid Time Off (PTO):
  Employees begin accruing PTO the first day of employment as detailed below:
• Employees with 0-5 Years of Service = accrue 0.075 hours per hour worked
• Employees with 5+ Years of Service = accrue 0.0875 hours per hour worked
• Employees with 10+ Years of Service = accrue 0.10 hours per hour worked
• Flexible Time Off (FTO):
  Available based on regularly scheduled work hours.
• Holidays: 12 paid holidays
• Other Paid Leave:
• Bereavement Leave – up to 4 days to eligible employees
• Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation:
  Comprehensive insurance provided

Job Summary:

The Seasonal Program Navigator plays a key role in supporting the Energy & Utilities Program during the high-demand winter season. This position provides direct client services, including intake, eligibility screening, application processing, and appointment scheduling for energy and utility assistance. The role also includes general administrative support, data entry, and coordination of services, with a strong emphasis on client interaction and support.

Overview of Responsibilities:
Includes, but is not limited to:

Client Services & Support

• Respond to phone and in-person inquiries regarding energy and utility assistance programs.
• Provide clear, compassionate guidance to clients navigating the application process.
• Assist clients in completing applications and gathering required documentation.
• Maintain confidentiality and professionalism in all client interactions.

Application Processing & Eligibility

• Schedule eligibility appointments.
• Review applications for completeness and accuracy.
• Determine and document eligibility based on program guidelines.
• Determine levels of payment and notify applicants of determination.
• Process purchase orders and ensure timely data entry into required systems.
• Refer to other BMAC programs (such as Weatherization) and local resources as needed to provide holistic client support.

Administrative & Program Support

• Maintain organized eligibility information and client files.
• Support the preparation of periodic reports and documentation.
• Perform general office duties including filing, scanning, and database management.
• Collaborate with team members to ensure smooth program operations.
• Generate monthly reports as required.
• May audit or review co-worker files for accuracy as needed.
• Provide assistance in the implementation of outreach activities in the community.

Other Duties

• Serve as program lead when needed and as directed in the absence of Program Director.
• Participate in team meetings and trainings.
• Perform other related duties as assigned.

Qualifications:

Education & Experience

Relevant experience and/or education may be substituted for either education or work history.

• High school diploma or GED;
  Associates degree in Human Services or related field preferred
• Two (2) years of experience in an office environment or client-facing role, preferably at a non-profit or human/social services agency:
• Intake and/or eligibility screening experience in social service setting is preferred.
• A working knowledge of issues and resources in relation to services for low-income families, preferred
• Bilingual (English/Spanish) strongly preferred

Knowledge, Skills & Abilities

• Strong commitment to BMAC's mission of building thriving communities and to our values: hope, integrity, compassion, collaboration, and community.
• Ability to…