Community Services Navigator

REPORTS TO:

Assistant Director of Health & Homes

SUPERVISES: N/A

POSITION TYPE:
Full-time, nonexempt

SCHEDULE:

Up to 36 hours/week based on contract funding

This position is open until filled. We accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Wednesday, September 30, 2026.

• Medical/Vision Dental Insurance:
  The following individuals qualify for BMAC's group insurance plans:
  • Regular, full-time employees working 30+ hours per week receive full benefits
• Qualifying dependents:
  Spouse/legal domestic partner and any dependent children 26 years or younger
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan:
  Eligibility begins in the first month after hire date. Vesting rules apply.
• Text Care
• Paid Time Off (PTO):
  Employees begin accruing PTO the first day of employment as detailed below
• Employees with 0-5 Years of Service = accrue 0.0773 hours per hour worked
• Employees with 5+ Years of Service = accrue 0.0899 hours per hour worked
• Employees with 10+ Years of Service = accrue 0.1028 hours per hour worked
• Flexible Time Off (FTO):
  Available according to scheduled work time
• Holidays: 12 paid holidays
• Other Paid Leave:
  • Bereavement Leave – up to 4 days to eligible employees
  • Jury Duty Leave – up to 4 weeks over any 1-year period
• Workers Compensation:
  Comprehensive insurance provided
• Optional Flexible Spending Account
• Optional Life Flight Membership
• Optional Aflac Benefits

This full-time position plays a crucial role in creating a welcoming and supportive client experience. This includes welcoming and completing an intake process then referring people to services at BMAC and the broader community. This role involves close collaboration with all BMAC departments and various community partners to coordinate efforts and improve outcomes for those in need of assistance with the goal of moving individuals and families to self-sufficiency.

• Provide a welcoming customer service experience for participants and visitors.
• Provide intake, service navigation, and referral services to families and individuals via email, phone and in person.
• Determine eligibility for health-related social needs through the Greater Health Now Community Referral HUB by completing thorough assessments of individuals and families.
• Coordinate closed loop referrals to community services, starting with BMAC programs, shelters, and supportive services as needed, ensuring that clients are connected to services with appropriate follow through.
  • Support clients with health and wellbeing goals and reduce barriers to accessing care, such as health insurance enrollment.
  • Help with outreach and client visits as needed.
• Collaborate and develop/maintain strong relationships with other service providers in the area.
  • Coordinate referrals to and utilization of all appropriate community resources and proactively connect with resources to assure the best referrals.
  • Develop broad knowledge of all BMAC programs to make appropriate referrals.
  • Act as an advocate with other social, health, employment and education services in the community when appropriate.
• Maintain database(s) in a timely and accurate manner:
  • Accurate and prompt data input, including but not limited to the Homeless Management Information System (HMIS) and the internal client management system CAP
    60.
  • Ensure that careful, accurate and timely documentation is completed regarding services and referrals provided in all required databases.
  • Complete purchase order documentation in an accurate and timely manner.
• Serve as backup for Reception coverage during lunch, breaks, and other times as needed.
• Attendance expectations:
  • Demonstrate regular and reliable physical attendance, requesting any…