Automotive Warranty Administrator - Walled Lake , Michigan

AUTOMOTIVE WARRANTY ADMINISTRATOR

The Warranty Administrator prepares, records, and reconciles warranty claims and submits them to the manufacturer.

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

• Chrysler Experience Preferable
• Excellent organizational skills and strong attention to detail.
• Excellent time management skills with a proven ability to prioritize and meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with Reynolds & Reynolds/Ignite System, or the ability to quickly learn.

• High School Diploma or equivalent (GED)
• 1-2 years related experience and/or training preferred.

• Audit work orders for manufacturer and state compliance.
• Match warranty claims with warranty tickets.
• Process warranty claims in an accurate and timely manner.
• Verify the criteria required by the factory.
• Post credits.
• Report warranty errors to Service Manager and Service Team.
• Keep schedules current.
• Any other duties as assigned by management.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Founded in 1980, LaFontaine Automotive Group operates 54 retail franchises and 9 collision centers across Michigan. They provide automotive sales, service, and parts for a variety of brands and are committed to building lifelong relationships, strengthening communities, and personalizing the automotive experience.

LaFontaine Automotive Group is an equal opportunity employer.