Administrator, Service Center

Job Description Job Title

Administrator, Service Center

This position performs general office duties respective to the supported group, such as data manipulation, planning, auditing, inventory, customer support, operations support, etc. This position works in a fast-paced warehouse environment. The incumbent has an understanding of general warehouse and office procedures. This position has the ability to communicate effectively, solve intermediate level problems, assist with basic research, and demonstrate effective time management skills.

This position provides excellent customer service by resolving problems and maintaining ongoing professional relationships with customers and vendors. The candidate performs data entry and order processing, document scanning, shipment routing. This position mainly follows procedures concerning overages, shortages, damages, claims, and the tracing of freight. This position answers customer inquiries, processes paperwork and other tasks as assigned.

• Transfer information from order manifest into Edge system.
• Review invoices.
• Provide routine but varied clerical support to service center staff.
• Performs general office duties, i.e. answering telephone, data entry, filing, etc.
• Prepares reports and presentations.
• Prepares and/or coordinates information for internal use and distribution.
• Performs various ad hoc tasks.
• Provides coverage in other departments, during fluctuations in volume, vacation coverage or leave of absence coverage and as required by business needs.
• Matches inbound freight with billing.
• Records and works overages, shortages, and refusals.
• Documents shorts and hazardous material alerts.
• Assists drivers with customer information.
• Provides assistance to customers.
• Performs dock work and operates a forklift as needed.

• US citizen or must be authorized to work in the U.S
• HS Diploma, GED, or international equivalent
• Minimum of six-months' office support experience
• Demonstrates ability to handle multiple tasks in a fast-paced environment under supervision with a high attention to detail
• Effective oral/written communication, problem solving, basic research, and time management skills
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Accurate and rapid data entry
• Warehouse experience
  - Preferred
• Forklift experience
  - Preferred