Customer Service Representative

Customer Service Representative Up to $29.00 per hour1st Shift Are you the type of person who jumps in wherever needed, takes ownership, and goes above and beyond to help customers and teammates succeed? We're looking for a dedicated Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering exceptional service.

This is a great opportunity for someone with strong communication skills, outstanding attention to detail, and advanced proficiency in Microsoft Outlook who enjoys supporting both customers and internal teams.

What You'll DoAs a key member of the team, you'll serve as the primary point of contact for customers and suppliers, ensuring a seamless experience from order placement through fulfillment.

Responsibilities:

Provide exceptional customer service regarding material availability and order status via phone and email

Coordinate issue resolution between customers and internal departments including Purchasing, Contract Administration, Finance, and Plant Operations Support internal sales initiatives and track progress toward customer service and order-related goals

Create, update, and maintain reports related to customer issues, order activity, and sales performance

Complete order entry and prepare customer quotes as assigned

Assist with receptionist responsibilities, including answering and directing incoming calls

Demonstrate a willingness to step in and support the team wherever needed

Deliver professional, accurate, and timely written communication to customers and internal stakeholders

What We're Looking For

Required Qualifications:

High School Diploma or equivalent

Minimum of 2 years of customer service experience

Strong computer skills, including Microsoft Office proficiency with advanced Outlook skills

Excellent written and verbal communication abilities

Exceptional attention to detail and organizational skills

Proven problem-solving abilities and commitment to customer satisfaction

Self-motivated, dependable, and accountable for achieving goals and results

Team-oriented mindset with a willingness to go the extra mile

Preferred Qualifications:

Associate's or Bachelor's degree

Experience in a manufacturing environment

Background in customer service, sales support, purchasing, or order management

Experience using Microsoft Excel and Microsoft Teams Why You'll Love This Opportunity Competitive pay up to $29/hour Stable 1st shift schedule

Collaborative and supportive team environment

Opportunity to make a direct impact on customer satisfaction and business success

Variety in your day with customer interaction, sales support, and cross-functional teamwork

If you're a proactive professional who takes pride in providing outstanding customer service and enjoys being a go-to resource for both customers and colleagues, we want to hear from you! Apply today and bring your dedication, communication skills, and positive attitude to our growing team.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
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