Customer Service Representative

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Are you the type of person who jumps in wherever needed, takes ownership, and goes above and beyond to help customers and teammates succeed? We're looking for a dedicated Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering exceptional service.

This is a great opportunity for someone with strong communication skills, outstanding attention to detail, and advanced proficiency in Microsoft Outlook who enjoys supporting both customers and internal teams.

As a key member of the team, you'll serve as the primary point of contact for customers and suppliers, ensuring a seamless experience from order placement through fulfillment.

• Provide exceptional customer service regarding material availability and order status via phone and email
• Coordinate issue resolution between customers and internal departments including Purchasing, Contract Administration, Finance, and Plant Operations
• Support internal sales initiatives and track progress toward customer service and order-related goals
• Create, update, and maintain reports related to customer issues, order activity, and sales performance
• Complete order entry and prepare customer quotes as assigned
• Assist with receptionist responsibilities, including answering and directing incoming calls
• Demonstrate a willingness to step in and support the team wherever needed
• Deliver professional, accurate, and timely written communication to customers and internal stakeholders

• High School Diploma or equivalent
• Minimum of 2 years of customer service experience
• Strong computer skills, including Microsoft Office proficiency with advanced Outlook skills
• Excellent written and verbal communication abilities
• Exceptional attention to detail and organizational skills
• Proven problem-solving abilities and commitment to customer satisfaction
• Self-motivated, dependable, and accountable for achieving goals and results
• Team-oriented mindset with a willingness to go the extra mile

• Associate's or Bachelor's degree
• Experience in a manufacturing environment
• Background in customer service, sales support, purchasing, or order management
• Experience using Microsoft Excel and Microsoft Teams

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or representative for applicable benefits information.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonablea