Usher, Ticket Takers

Job Summary

As an usher, greeter or ticket taker, you help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after the show.

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examine tickets for entry to various seat levels during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to restricted areas.
• Participate in the venue’s sustainability program, including programs that conserve resources and prevent waste such as sorting waste, collecting recycling and educating guests about our efforts.
• Partner with fellow band members at the end of the show to close the venue—this may include collecting recyclables from the lawn or reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
• Assist patrons by giving directions to places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Perform additional tasks as requested by management.

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs. or more.

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.